I recently developed in Captivate 2017 a SCORM 1.2 activity that is deployed in our LMS (Moodle 3.1).    The scoring is complete-incomplete with no quizzes, only knowledge check, statics slides, and demo videos.  The scoring worked great for the vast majority of our students (800+).  For 1% of the students even though I can see in the SCORM report that they made it all the way to the final slide, the SCORM report and the gradebook still reports incomplete for these few students. Any guidance on what to look or what may be causing this would be helpful.  Some students are using low bandwidth wifi from home – could that be an issue?  Does anyone have an idea of what logs to look at in the Moodle admin view to see an error message or code?  Any guidance on what to do would be helpful.

Thank you,

Rolf