How AI-Powered Chatbots are Revolutionizing Candidate Experience
The recruitment process involves identifying, screening, assessing, and hiring new candidates. This process plays a vital role in providing companies with essential human resources and facilitating the smooth functioning of business activities.
The manual recruitment process is fraught with several shortcomings, leaving space for new technology-driven methods like AI-powered chatbots to flourish.
In this digital age, AI-driven chatbots have revolutionized the recruitment process, bringing several advantages for candidates and recruiters alike.
In this blog, we will delve into the numerous limitations of the manual recruitment process and the subsequent taking over and benefits of AI chatbots for recruitment in organizations.
Table of Contents:
- Limitations of the Manual Recruitment Process
- Benefits of the AI-Powered Recruitment Process
- The End Note
Limitations of the Manual Recruitment Process
The manual recruiting process has some limitations, from the possibility of low-quality hires to biased hiring decisions. Let’s go over them one by one.
1. Time-Consuming Process
A recruiter, on average, spends 23 hours sifting through resumes and shortlisting applicants for interviews. Manual resume sorting in itself can consume up to 40% of a recruiter’s time. Considering this, it’s very clear that the whole process of manual recruitment is extremely time-consuming.
2. Possibility of Low-Quality Hires
Having to go through such a massive number of applications in a short period, recruiters can easily miss quality candidates, ending up with subpar candidates who may be better suited for another role.
3. Poor Candidate Experience
Since recruiters already have a lot of tedious manual work to complete, it can be difficult for them to keep every candidate updated about where they stand in the hiring process. Inconsistent communication and a long hiring process make for a poor candidate recruitment experience, decreasing the odds of the candidate accepting the job offer.
4. Biased Decision-Making
Human judgment is susceptible to biases, thus impacting the fairness of the recruitment process. Unconscious biases against a particular race, color, background, etc., can influence hiring decisions. Making biased hiring decisions can significantly reduce an organization’s diversity and productivity.
Also Read: Top 6 Benefits of Using AI in Language Learning Apps
Benefits of the AI-Powered Recruitment Process
AI-powered bots emerged to overcome the fallacies of the manual recruitment process and have transformed the recruitment process for the better for candidates and recruiters.
From speeding up the hiring process to facilitating unbiased decision-making, AI-powered chatbots carry many benefits. Let’s explore them one by one.
1. Source Candidates and Recruiters
AI can help recruiters with candidate sourcing.
AI bots use machine language and natural language processing to identify and source potential candidates’ profiles. AI bots can conduct intelligent candidate matching–search, analyze, and match candidates with jobs based on preset criteria.
Alternatively, AI bots can help candidates source recruiters based on their skill set, experience, and qualifications, making it easier for them to connect with the right recruiters.
2. Streamline Screening
AI chatbots can streamline the screening of applicants and speed up the initial recruitment process, saving the time of the recruiters and the candidates. They can scan a large number of resumes in a short amount of time, identifying essential keywords and skills needed for the job.
In addition, using predictive analysis, AI chatbots can compare the resumes of the candidates to the skill sets of the employers. By doing this, AI bots can predict if particular shortlisted candidates will succeed in their future roles.
3. Automate Interview Schedulings
AI chatbots can take care of scheduling interviews with the candidates. They can check the calendar of the candidates, look for a time that suits both the interviewer and interviewee, and schedule a consultation in that particular time slot. They can further check in on the availability of the candidates a day before the interview, effectively reducing the number of no-shows.
Similarly, AI chatbots can streamline follow-up interviews with the candidates, making the interview scheduling process a breeze.
4. Improve Candidates’ Experience
While shortlisting applications, chatbots can get into a chat with the candidates. Through chat, chatbots can delve deeper into candidates’ skills, achievements, and experiences. Chats allow candidates to provide detailed responses and delve into achievements they could not mention in their resumes.
After chatting with the candidates, chatbots can provide them with valuable feedback. They can further keep them informed about their position in the recruitment process.
Chatbots make the recruitment process feel interactive and personalized by engaging with candidates at regular intervals.
5. Conduct Bias-free Assessment
48% of hiring managers acknowledge that they can have a bias when assessing a candidate. As a solution to this, 68% of managers believe that AI-powered bots can eradicate unconscious bias from the hiring process.
While interviewing candidates, AI bots can analyze their facial expressions and phrasing of words to assess their authenticity and confidence. They can explore how well a candidate’s qualifications match the job requirements. By gleaning a well-rounded view of the candidate, AI bots can, without any bias, select and send quality applications for human review.
6. Hire Quality Candidates Quickly
After interacting with the candidates, AI bots can generate detailed reports containing valuable data about the candidates’ performance, background, and qualifications. By analyzing the reports, recruiters can quickly meet up with the shortlisted candidates for one final interview and determine the final candidates to hire. By harnessing the power of AI recruiting, recruiters can thus make data-driven decisions free from bias and hire top-notch candidates quickly.
Also Read: 7 Roles of Artificial Intelligence in Learning and Development
The End Note
There are numerous benefits of AI in the recruitment process. Companies are set to leverage this technology to make better hiring decisions. The AI recruitment market is expected to become a 942.3 million-dollar industry by 2030.
Considering this, if you want to improve recruiters’ and candidates’ experiences and outcomes, it’s high time to invest in AI-powered hiring solutions provided by Hurix Digital.
Hurix Digital provides custom hiring solutions to meet your company’s recruitment needs. With intelligent AI-powered bots and technology, Hurix Digital can improve candidates’ outcomes and reduce your time-to-hire.
To know more about AI-powered hiring solutions, get in touch with Hurix Digital.
Gokulnath B is the Associate Vice President – Editorial Services. He is PMP, CSM, and CPACC certified and has 20+ years of experience in Project Management, Delivery Management, and managing the Offshore Development Centre (ODC).