Facilitate Enterprise ROI Through Learning Digitalization
There are two types of costs related to training. For the purposes of this paper, they are categorized as
“overt” and “covert” costs. Like their names imply, overt costs are the hard costs associated with the
application implementation usually identified and accrued at the project-level and may be capitalized;
covert costs are the hidden operating costs that are not listed in the project budgets, but cause a
significant impact to the business.
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