It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible. MORE
As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. MORE
Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success. MORE
Today we ask, “which is better, off the shelf vs custom content ?”” Off the Shelf Pros: Less expensive than custom courses. Custom Content Pros: Organization specific, so an organization gets exactly what they need. You own a custom course. Custom Content Cons: back. MORE
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen. MORE
But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”. MORE
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. MORE
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”? MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different. MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions. MORE
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged. MORE
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page. MORE
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal. MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
Every day we tell stories, to ourselves, our learners, and our customers. Christine Miles, Chief Architect of Ci Squared, identified a customer hero story as our best option. During her recent Virtually There session, Christine defined the "Art of the Nudge," key storytelling elements, and guided learners in writing their own customer hero story. Virtually There Session Recap. Psychologists have determined that storytelling makes a difference in how people act. MORE
To enable either of these things to happen, you need to customize your game’s user registration fields. Go to the Customize tab in the gray sidebar menu on the left of your screen. The post How to Customize Your Registration Fields appeared first on. Customize MORE
If you want personalized customer experiences from your Contact Center, personalize your agent experiences. Contact center customers desire a personal connection, along with an effective and efficient experience. 1 Forrester Customer Service Index. MORE
The CEO asked 10 members of the executive team to write a list of their top-10 customers. Amazingly just 4 of the 10 executives got 5 of more of the customers correct! The CEO immediately declared that, “we’re focusing on our customers first!” MORE
We’ve all heard that phrase “the customer is always right”. No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. So, how do you empower your team to put the customer first? MORE
The Knowledge Guru Drive authoring tool allows you to create a Drive game that’s unique to your organization by customizing it with names, logos, registration fields, etc. Customize Your Drive Game. Expand Customize option within left-hand navigation pane, and select Drive Appearance. MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint. MORE
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. MORE
There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions . MORE
Custom Related Topics Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?
Learnkit
APRIL 13, 2016
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.
Your Training Edge
FEBRUARY 26, 2018
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
WizIQ
APRIL 30, 2018
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions.
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Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help
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Your Training Edge
NOVEMBER 1, 2017
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
Pract.us
DECEMBER 18, 2017
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.
eLearning Brothers
FEBRUARY 5, 2018
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.
PDG
APRIL 24, 2018
If you want personalized customer experiences from your Contact Center, personalize your agent experiences. Contact center customers desire a personal connection, along with an effective and efficient experience. 1 Forrester Customer Service Index.
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What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more.
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Swift eLearning Services
MARCH 6, 2018
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen.
Gyrus
OCTOBER 18, 2016
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.
CourseArc
APRIL 16, 2018
Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different.
Origin Learning
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect
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Want to deliver a cohesive customer training certification program? From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together. Download the guide to see how
Origin Learning
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Talented Learning
OCTOBER 10, 2017
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?
TalentLMS
MARCH 28, 2018
But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.
Swift eLearning Services
NOVEMBER 20, 2017
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint.
Advertisement
Looking to create customers for life? Training can be used to successfully engage customers throughout their entire lifecycle - from initial awareness, to onboarding, to continuing support.
TalentLMS
APRIL 25, 2018
As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.
WizIQ
FEBRUARY 14, 2018
Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged.
The Peformance Improvement
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment.
Upside Learning
APRIL 27, 2017
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to.
Advertisement
Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
InSync Training
FEBRUARY 15, 2018
Every day we tell stories, to ourselves, our learners, and our customers. Christine Miles, Chief Architect of Ci Squared, identified a customer hero story as our best option. During her recent Virtually There session, Christine defined the "Art of the Nudge," key storytelling elements, and guided learners in writing their own customer hero story. Virtually There Session Recap. Psychologists have determined that storytelling makes a difference in how people act.
ej4 eLearning
JUNE 25, 2015
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.
Your Training Edge
OCTOBER 5, 2017
The CEO asked 10 members of the executive team to write a list of their top-10 customers. Amazingly just 4 of the 10 executives got 5 of more of the customers correct! The CEO immediately declared that, “we’re focusing on our customers first!”
The Peformance Improvement
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.
Advertisement
Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform
Learnkit
APRIL 5, 2016
It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible.
LearnUpon
APRIL 30, 2018
Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.
KnowledgeCity
JANUARY 17, 2018
We’ve all heard that phrase “the customer is always right”. No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. So, how do you empower your team to put the customer first?
ICDTranslation
MAY 17, 2018
There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions .
Advertisement
customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
The Peformance Improvement
FEBRUARY 26, 2013
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”?
Association eLearning
JUNE 14, 2017
Today we ask, “which is better, off the shelf vs custom content ?”” Off the Shelf Pros: Less expensive than custom courses. Custom Content Pros: Organization specific, so an organization gets exactly what they need. You own a custom course. Custom Content Cons: back.
Knowledge Guru
JANUARY 26, 2017
The Knowledge Guru Drive authoring tool allows you to create a Drive game that’s unique to your organization by customizing it with names, logos, registration fields, etc. Customize Your Drive Game. Expand Customize option within left-hand navigation pane, and select Drive Appearance.
Knowledge Guru
JANUARY 17, 2017
To enable either of these things to happen, you need to customize your game’s user registration fields. Go to the Customize tab in the gray sidebar menu on the left of your screen. The post How to Customize Your Registration Fields appeared first on. Customize
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customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
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