INDUSTRY INSIGHTS YOUR PEERS ARE READING
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. MORE
eLearning Design and Development Custom eLearning eLearning Design Tips eLearning Development Best Practices Free eLearning eBooksEmphases on content, delivery, and compliance issues often trump other key components of developing corporate training. MORE
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. MORE
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand? MORE
One crucial decision is deciding between custom built or purchasing off-the-shelf courseware. Blended Learning eLearning Content, Custom Courseware MORE
Do you want to implement custom eLearning in your organization? This blog will provide you the best practices for custom eLearning development that fits your organization’s culture and context! Elearning is really impactful when it sticks! It lets the learners apply the knowledge in the real world environment. But, when does it actually stick? MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle. MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? MORE
Zoom-in interaction is one of the best customized elearning interactions in Articulate Storyline 360. This type of interaction can be majorly used for learning and training purpose where learner can be immersed with real time interactions so that to retain the knowledge for a longer period. MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores? MORE
Customer service training benefits just about every type of company in any industry. MORE
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1. MORE
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. MORE
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page. MORE
Custom eLearning might just be the one! Read to know why custom eLearning is the right choice. eLearning Design Custom eLearningAre you looking for that perfect solution to train employees? MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. MORE
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. MORE
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint. MORE
Custom Related Topics TOPYX LMS
JANUARY 3, 2019
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?
Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?
Swift eLearning Services
APRIL 18, 2019
Zoom-in interaction is one of the best customized elearning interactions in Articulate Storyline 360. This type of interaction can be majorly used for learning and training purpose where learner can be immersed with real time interactions so that to retain the knowledge for a longer period.
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
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Knowledge Guru
SEPTEMBER 21, 2018
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle.
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
Asentia
APRIL 1, 2019
One crucial decision is deciding between custom built or purchasing off-the-shelf courseware. Blended Learning eLearning Content, Custom Courseware
KnowledgeCity
DECEMBER 12, 2018
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.
|
Your Training Edge
FEBRUARY 26, 2018
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
Litmos
MARCH 29, 2019
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.
CommLab India
APRIL 16, 2019
Custom eLearning might just be the one! Read to know why custom eLearning is the right choice. eLearning Design Custom eLearningAre you looking for that perfect solution to train employees?
KnowledgeCity
JANUARY 16, 2019
Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you.
Learnkit
APRIL 13, 2016
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.
Enyota Learning
JULY 31, 2018
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.
Upside Learning
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
Talented Learning
FEBRUARY 27, 2019
EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?
ej4 eLearning
JUNE 25, 2015
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.
Your Training Edge
NOVEMBER 1, 2017
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
Swift eLearning Services
FEBRUARY 26, 2019
Do you want to implement custom eLearning in your organization? This blog will provide you the best practices for custom eLearning development that fits your organization’s culture and context! Elearning is really impactful when it sticks! It lets the learners apply the knowledge in the real world environment. But, when does it actually stick?
Origin Learning
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect
Talented Learning
FEBRUARY 12, 2018
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).
Origin Learning
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Swift eLearning Services
NOVEMBER 20, 2017
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint.
eLearning Industry
APRIL 15, 2019
eLearning Design and Development Custom eLearning eLearning Design Tips eLearning Development Best Practices Free eLearning eBooksEmphases on content, delivery, and compliance issues often trump other key components of developing corporate training.
TOPYX LMS
APRIL 8, 2019
Customer service training benefits just about every type of company in any industry.
Lambda Solutions
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers.
Pract.us
DECEMBER 18, 2017
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.
eLearning Brothers
FEBRUARY 5, 2018
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.
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customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
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