Expert insights. Personalized for you.
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
When we have a customer come to us, it’s our goal to talk through the problems they are trying to solve and get them to a place where they are comfortable with the information we are giving them and have the confidence they need to move forward. Customers Rustici Cross Domain MORE
If you’re looking for customizable, scalable, specific training content, the better alternative is custom e-learning solutions. Custom e-learning influences because it provides exactly what your employees need to know—nothing extra, nothing less. Custom e-learning solutions can present targeted evaluations that are helpful to both the employee and the organization. Custom e-learning increases ROI. MORE
The post The Importance of Customer Service Training appeared first on Blog - Originlearning. Customer Experience Customer Service Training customer experience Customer service TrainingWhen Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. MORE
June 25, 2020— Allen Interactions partnership expands to include customization services of off-the-shelf blended learning from global provider Chart Learning Solutions. Custom Learning Press Release MORE
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand? MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. Designing custom eLearning courses lets you decide the most righteous strategy and format to include for creating training material. This helps in devising great business rapport because of the customization done for employees. MORE
skilled trades course sharing Customer training ceu continuing education featureDays Spent in Classroom Training Don’t Generate Revenue | When a contractor isn’t making money, they aren’t spending it buying needed materials from a distributor or retailer. MORE
Custom training creates an opportunity for a perfect fit every time. In this article, we’ll dive into what a custom training program is, how it differs from off-the-shelf content, and the four benefits of a custom training program. What Is A Custom Training Program? A custom training program meets the specific business needs of an organization with one-of-a-kind training content. Custom Training Content vs. Off-The-Shelf Training Content. MORE
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. As Favaro frames it, value creation is more than calculating the optimal price customers will pay for a good or service you offer. Therefore, it’s essential to understand what your customers value most. Factors that Influence Customer Value. MORE
Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success through Engaging Customer Education appeared first on Thinkific. Articles Thinkific Plus elearning online course online education customer retention membership site business customer success customer success strategies customer journey customer education MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications. MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education. MORE
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? Customer Service Training. MORE
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores. Sometimes they understand what customers mean by a particular rating and sometimes they don’t. Customer Service Run Amok. MORE
Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. It’s even more important in today’s world of cell phone videos, social media, and the divisive state of our country. MORE
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options. MORE
Providing quality customer experiences is a huge competitive advantage in today’s market. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Repeat customers tend to spend more than new customers. MORE
Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. By delivering custom content to learners, you can help them have a more satisfactory course experience by directly addressing the things they value most. MORE
Disney is a brand that inspires customer loyalty like few others in the world. Around 157 million people visit Disney theme parks each year. And they don’t just visit once—they keep coming back. They collect memorabilia, join fan clubs and bring their whole family. MORE
These challenges can be solved with online learning solutions that use custom content to engage learners. Simulations are custom elearning solutions that provide a personalized experience for each individual learner. Blog Custom eLearning Experiential Learning MORE
Back in 2018, there was a report that cited that 67% of consumers worldwide had interacted with a chatbot for customer support with a projection of 85% for 2020. Most web-based customer service chatbots rely on a menu system (this is sometimes called a guided chatbot experience) with buttons. MORE
Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support. MORE
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. MORE
Learning management excellent customer support and have designed a support system that delivers it MORE
One crucial decision is deciding between custom built or purchasing off-the-shelf courseware. Custom CoursewareIf your organization has recently obtained a learning management system (LMS), or about to, there is no doubt you are thinking a lot about how you are going to obtain all your courses. Reviewing the pros and cons of each will help you decide which option is the best fit for your business. MORE
In this video tutorial we'll show you how easy it is to create a custom completion certificate for any course or training track in the BlueVolt platform. MORE
Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. This form of custom content is both eye-catching and entertaining to the human brain than other forms of media. Video-based learning is not only engaging, but you also have the option to create customizations and interactive components. MORE
Custom Related Topics 
InfoPro Learning
OCTOBER 26, 2020
These challenges can be solved with online learning solutions that use custom content to engage learners. Simulations are custom elearning solutions that provide a personalized experience for each individual learner. Blog Custom eLearning Experiential Learning
InfoPro Learning
JULY 27, 2020
Providing quality customer experiences is a huge competitive advantage in today’s market. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Repeat customers tend to spend more than new customers.
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InfoPro Learning
MAY 6, 2019
Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support.
InfoPro Learning
JANUARY 16, 2020
Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. This form of custom content is both eye-catching and entertaining to the human brain than other forms of media. Video-based learning is not only engaging, but you also have the option to create customizations and interactive components.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
G-Cube
SEPTEMBER 17, 2020
If you’re looking for customizable, scalable, specific training content, the better alternative is custom e-learning solutions. Custom e-learning influences because it provides exactly what your employees need to know—nothing extra, nothing less. Custom e-learning solutions can present targeted evaluations that are helpful to both the employee and the organization. Custom e-learning increases ROI.
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Origin Learning
JUNE 17, 2020
The post The Importance of Customer Service Training appeared first on Blog - Originlearning. Customer Experience Customer Service Training customer experience Customer service TrainingWhen Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that.
Docebo
APRIL 20, 2020
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.
LearnDash
FEBRUARY 4, 2020
Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. By delivering custom content to learners, you can help them have a more satisfactory course experience by directly addressing the things they value most.
BlueVolt
SEPTEMBER 15, 2020
In this video tutorial we'll show you how easy it is to create a custom completion certificate for any course or training track in the BlueVolt platform. Tailor Recognition to Your Business Needs.
Speaker: Skilljar Experts
The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.
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TOPYX LMS
JANUARY 3, 2019
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?
InfoPro Learning
NOVEMBER 26, 2019
Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI. Below cited are the reasons that explain why custom eLearning must be brought into the frontline –. Designing custom eLearning courses lets you decide the most righteous strategy and format to include for creating training material. This helps in devising great business rapport because of the customization done for employees.
BlueVolt
OCTOBER 1, 2020
skilled trades course sharing Customer training ceu continuing education featureDays Spent in Classroom Training Don’t Generate Revenue | When a contractor isn’t making money, they aren’t spending it buying needed materials from a distributor or retailer.
KnowledgeCity
MAY 11, 2020
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Roundtable Learning
OCTOBER 29, 2020
Custom training creates an opportunity for a perfect fit every time. In this article, we’ll dive into what a custom training program is, how it differs from off-the-shelf content, and the four benefits of a custom training program. What Is A Custom Training Program? A custom training program meets the specific business needs of an organization with one-of-a-kind training content. Custom Training Content vs. Off-The-Shelf Training Content.
Upside Learning
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
Unboxed
APRIL 3, 2020
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? Customer Service Training.
Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? All of these questions can help you determine who your external customers are-and how you can employ your LMS to help them. You can use your LMS to link customers directly to your training via notifications.
Speaker: Sandi Lin & Linda Schwaber-Cohen
In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.
Mobile Coach
AUGUST 28, 2020
Back in 2018, there was a report that cited that 67% of consumers worldwide had interacted with a chatbot for customer support with a projection of 85% for 2020. Most web-based customer service chatbots rely on a menu system (this is sometimes called a guided chatbot experience) with buttons.
Talented Learning
JANUARY 21, 2020
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. As Favaro frames it, value creation is more than calculating the optimal price customers will pay for a good or service you offer. Therefore, it’s essential to understand what your customers value most. Factors that Influence Customer Value.
BlueVolt
SEPTEMBER 15, 2020
In this video tutorial we'll show you how easy it is to create a custom completion certificate for any course or training track in the BlueVolt platform.
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Thinkific
MARCH 10, 2020
Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success through Engaging Customer Education appeared first on Thinkific. Articles Thinkific Plus elearning online course online education customer retention membership site business customer success customer success strategies customer journey customer education
Axonify
OCTOBER 20, 2020
Disney is a brand that inspires customer loyalty like few others in the world. Around 157 million people visit Disney theme parks each year. And they don’t just visit once—they keep coming back. They collect memorabilia, join fan clubs and bring their whole family.
ICS Learning
APRIL 1, 2019
One crucial decision is deciding between custom built or purchasing off-the-shelf courseware. Custom CoursewareIf your organization has recently obtained a learning management system (LMS), or about to, there is no doubt you are thinking a lot about how you are going to obtain all your courses. Reviewing the pros and cons of each will help you decide which option is the best fit for your business.
Gyrus
APRIL 29, 2019
Learning management excellent customer support and have designed a support system that delivers it
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
Allen Interactions
JUNE 25, 2020
June 25, 2020— Allen Interactions partnership expands to include customization services of off-the-shelf blended learning from global provider Chart Learning Solutions. Custom Learning Press Release
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
The Performance Improvement Blog
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores. Sometimes they understand what customers mean by a particular rating and sometimes they don’t. Customer Service Run Amok.
ej4 eLearning
JULY 30, 2020
Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. It’s even more important in today’s world of cell phone videos, social media, and the divisive state of our country.
Advertiser: Skilljar
According to Talented Learning, more than 700 LMS vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. In this eBook, Skilljar will discuss the key components of an external training LMS, and why they’re essential for a well-designed customer training program.
Rustici Software
SEPTEMBER 17, 2020
When we have a customer come to us, it’s our goal to talk through the problems they are trying to solve and get them to a place where they are comfortable with the information we are giving them and have the confidence they need to move forward. Customers Rustici Cross Domain
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