INDUSTRY INSIGHTS YOUR PEERS ARE READING
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen. MORE
The post Customer service course library appeared first on Ed App Microlearning Blog. Customer Service Small Team Edition Training Course Library small team edition training courses MORE
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”? MORE
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle. MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations? MORE
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave. MORE
Customized learning is a learner-centric approach. In most corporate settings, customized learning is supported by the use of analytics. Learners make their own decisions regarding the content they want to consume, how learning is planned, and what the goals are. MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1. MORE
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. MORE
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page. MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. MORE
When we are handy with any of the eLearning authoring tools, the next step we think is customization – to make the most use of it. In one of our eLearning projects, there seems to be Custom drop down interactivity need to be inserted. MORE
We’ve all heard that “the customer is always right.” ” No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. So, how do you empower your team to put the customer first? MORE
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. MORE
Whenever you need a feature, you can often add it by simply uploading a plugin, adding a bit of CSS, or even a bit of custom code. You can now completely customize the look and feel of LearnDash templates without the need for any custom coding – simply point & click! MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint. MORE
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. MORE
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. MORE
Custom Related Topics KnowledgeCity
DECEMBER 12, 2018
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.
Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?
Knowledge Guru
SEPTEMBER 21, 2018
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle.
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
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Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
Litmos
DECEMBER 6, 2018
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.
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Your Training Edge
FEBRUARY 26, 2018
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
The Performance Improvement Blog
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.
KnowledgeCity
NOVEMBER 28, 2018
We’ve all heard that “the customer is always right.” ” No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. So, how do you empower your team to put the customer first?
Litmos
OCTOBER 3, 2018
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?
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Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform
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Lambda Solutions
DECEMBER 4, 2018
Customized learning is a learner-centric approach. In most corporate settings, customized learning is supported by the use of analytics. Learners make their own decisions regarding the content they want to consume, how learning is planned, and what the goals are.
Learnkit
APRIL 13, 2016
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.
Enyota Learning
JULY 31, 2018
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.
Talented Learning
SEPTEMBER 5, 2018
If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.
Advertisement
Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses
The Performance Improvement Blog
FEBRUARY 26, 2013
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”?
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
Your Training Edge
NOVEMBER 1, 2017
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
The Performance Improvement Blog
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment.
Advertisement
That is the question many customer training teams are facing today. To charge or not to charge? The answer, however, is not always a straightforward yes or no. Download this guide to learn more
Talented Learning
FEBRUARY 12, 2018
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).
ej4 eLearning
JUNE 25, 2015
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.
Talented Learning
NOVEMBER 20, 2018
In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.
Upside Learning
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
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Looking to expand your customer training program? Your executive team will likely have some concerns. Download this guide to learn how to prove the value of training and tackle objections head-on
Origin Learning
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect
Origin Learning
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
eLearning Brothers
FEBRUARY 5, 2018
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.
Pract.us
DECEMBER 18, 2017
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.
Advertisement
OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1
WizIQ
APRIL 30, 2018
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions.
Swift eLearning Services
NOVEMBER 20, 2017
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint.
Lambda Solutions
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers.
Swift eLearning Services
MARCH 6, 2018
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen.
Advertisement
customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
Swift eLearning Services
SEPTEMBER 21, 2018
When we are handy with any of the eLearning authoring tools, the next step we think is customization – to make the most use of it. In one of our eLearning projects, there seems to be Custom drop down interactivity need to be inserted.
Ed App
NOVEMBER 29, 2018
The post Customer service course library appeared first on Ed App Microlearning Blog. Customer Service Small Team Edition Training Course Library small team edition training courses
LearnDash
MAY 12, 2015
Whenever you need a feature, you can often add it by simply uploading a plugin, adding a bit of CSS, or even a bit of custom code. You can now completely customize the look and feel of LearnDash templates without the need for any custom coding – simply point & click!
Talented Learning
OCTOBER 10, 2017
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?
Advertisement
customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
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