INDUSTRY INSIGHTS YOUR PEERS ARE READING
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. MORE
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen. MORE
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. MORE
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand? MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”? MORE
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle. MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations? MORE
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave. MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores? MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1. MORE
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page. MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
In the video above we will demonstrate how you can use a free plugin to create custom sidebar areas that are unique to your LearnDash courses. The Content Aware Sidebars plugin is is a free plugin that allows you to create custom sidebar areas for your LearnDash course content. MORE
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. MORE
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. MORE
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint. MORE
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. MORE
Custom Related Topics TOPYX LMS
JANUARY 3, 2019
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?
Your Training Edge
SEPTEMBER 21, 2017
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?
Learnkit
APRIL 13, 2016
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.
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When it comes to customer onboarding, there’s no one-size-fits-all approach, but that shouldn’t stop you from forming an effective onboarding strategy.
Knowledge Guru
SEPTEMBER 21, 2018
Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle.
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Upside Learning
APRIL 27, 2017
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to.
KnowledgeCity
DECEMBER 12, 2018
While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.
Learnkit
MARCH 8, 2016
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success.
Your Training Edge
FEBRUARY 26, 2018
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
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Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
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The Performance Improvement Blog
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.
KnowledgeCity
JANUARY 16, 2019
Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you.
The Performance Improvement Blog
FEBRUARY 26, 2013
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”?
Enyota Learning
JULY 31, 2018
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.
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Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform
The Performance Improvement Blog
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment.
Your Training Edge
NOVEMBER 1, 2017
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
Upside Learning
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
ej4 eLearning
JUNE 25, 2015
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.
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Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the value of your courses
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
LearnDash
DECEMBER 20, 2018
In the video above we will demonstrate how you can use a free plugin to create custom sidebar areas that are unique to your LearnDash courses. The Content Aware Sidebars plugin is is a free plugin that allows you to create custom sidebar areas for your LearnDash course content.
Origin Learning
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect
Talented Learning
FEBRUARY 12, 2018
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).
Swift eLearning Services
NOVEMBER 20, 2017
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint.
Origin Learning
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Litmos
OCTOBER 3, 2018
Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?
Swift eLearning Services
MARCH 6, 2018
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen.
Advertisement
That is the question many customer training teams are facing today. To charge or not to charge? The answer, however, is not always a straightforward yes or no. Download this guide to learn more
Litmos
DECEMBER 6, 2018
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. The slightly longer answer: why customers leave.
eLearning Brothers
FEBRUARY 5, 2018
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.
Pract.us
DECEMBER 18, 2017
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.
Lambda Solutions
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers.
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customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
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