Expert insights. Personalized for you.
So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers. MORE
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers. MORE
Thereby, you ensure your customers gain the knowledge they need to succeed about your products and best practices. PARADISO TOP 10 OF THE BEST LMS FOR CUSTOMER TRAINING. We are not trying to brag about our LMS, but it is one of the best when we talk about customer training. MORE
Customer training isn’t just for tech companies. Manufacturers, in particular, have a lot to gain by prioritizing customer training. P&G’s training serves its current customers and attracts new ones, as well. Customer Service Manufacturing Corporate LMS MORE
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically? MORE
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand? MORE
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire MORE
from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences? MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”? MORE
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most? MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores? MORE
Is customer experience everyone’s job? Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience throughout the entire enterprise, not just in traditionally customer-facing roles. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. MORE
Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. MORE
Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product. MORE
Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. MORE
Well-trained employees are essential to excellent customer experience. As the face of your company, they’re the ones who deliver experiences to your customers. The post How to Make Customer Experience Better with an LMS appeared first on Wisetail LMS. MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration. MORE
For better or worse, customer experience makes or breaks retail success. The post 3 Ways an LMS Helps You Deliver Better Customer Experience appeared first on Wisetail LMS. Your LMS can impact how shoppers engage with your store. Here are three examples of what we mean. MORE
This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value. 2) Customer Stickiness. MORE
If you have customers, you have people whose job is customer care. We know it’s more costly to gain a new customer than it is to retain a current one. MORE
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. MORE
If you’re looking into custom eLearning development, you may be experiencing one of these challenges: You don’t have the time to develop the training you need in-house. eLearning custom solutions custom eLearning development custom development Free eLearning Resources free download MORE
EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. MORE
Custom Related Topics LearnDash
FEBRUARY 4, 2020
Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course.
Paradiso
FEBRUARY 24, 2020
Thereby, you ensure your customers gain the knowledge they need to succeed about your products and best practices. PARADISO TOP 10 OF THE BEST LMS FOR CUSTOMER TRAINING. We are not trying to brag about our LMS, but it is one of the best when we talk about customer training.
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Talented Learning
JANUARY 21, 2020
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most?
TOPYX LMS
JANUARY 7, 2020
Customer training isn’t just for tech companies. Manufacturers, in particular, have a lot to gain by prioritizing customer training. P&G’s training serves its current customers and attracts new ones, as well. Customer Service Manufacturing Corporate LMS
Advertiser: Skilljar
Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.
Wisetail
FEBRUARY 27, 2020
For better or worse, customer experience makes or breaks retail success. The post 3 Ways an LMS Helps You Deliver Better Customer Experience appeared first on Wisetail LMS. Your LMS can impact how shoppers engage with your store. Here are three examples of what we mean.
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Upside Learning
APRIL 27, 2017
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to.
Docebo
NOVEMBER 11, 2019
So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?
STRIVR
DECEMBER 4, 2019
Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience.
Speaker: Steve Fleming-Prot, Content Strategist, UserTesting
In this webinar, Steve Fleming-Prot of UserTesting will share lessons learned from building UserTesting’s Learning Navigator and on-demand University, and why Customer Education is an important part of CX—and CX is an important part of Customer Education.
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eLearning Brothers
JANUARY 21, 2020
If you’re looking into custom eLearning development, you may be experiencing one of these challenges: You don’t have the time to develop the training you need in-house. eLearning custom solutions custom eLearning development custom development Free eLearning Resources free download
TOPYX LMS
JANUARY 3, 2019
Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?
Absorb LMS
SEPTEMBER 24, 2019
Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.
Talented Learning
JUNE 26, 2018
Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.
Advertiser: Skilljar
A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Talented Learning
JUNE 29, 2019
This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value. 2) Customer Stickiness.
Litmos
DECEMBER 2, 2019
from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences?
Talented Learning
FEBRUARY 18, 2020
EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.
The Performance Improvement Blog
DECEMBER 10, 2013
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.
Advertiser: Skilljar
As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.
Upside Learning
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
Litmos
DECEMBER 11, 2019
Is customer experience everyone’s job? Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience throughout the entire enterprise, not just in traditionally customer-facing roles.
Talented Learning
JANUARY 15, 2020
EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.
Advertiser: Skilljar
According to Talented Learning, more than 700 LMS vendors compete in today’s learning platforms marketplace. But of course, not all platforms are created equal. In this eBook, Skilljar will discuss the key components of an external training LMS, and why they’re essential for a well-designed customer training program.
Your Training Edge
DECEMBER 2, 2019
Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product.
The Performance Improvement Blog
FEBRUARY 26, 2013
If customers didn’t like the new product, that could have been the end of his career with Domino’s. So the leaders listened to their customers and redesigned their pizza. I’ve heard the mantra, “listen to your customer”, for many years. How is that “listening to your customer”?
Wisetail
FEBRUARY 5, 2020
Well-trained employees are essential to excellent customer experience. As the face of your company, they’re the ones who deliver experiences to your customers. The post How to Make Customer Experience Better with an LMS appeared first on Wisetail LMS.
Your Training Edge
FEBRUARY 26, 2018
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”
The Performance Improvement Blog
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment.
Gyrus
JANUARY 15, 2020
Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire
ej4 eLearning
JUNE 25, 2015
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.
ej4 eLearning
DECEMBER 12, 2019
If you have customers, you have people whose job is customer care. We know it’s more costly to gain a new customer than it is to retain a current one.
Advertisement
A custom eLearning project is an exciting opportunity, but any L&D Manager will also tell you it can be challenging. Inno-versity shares 5 points to consider before kicking off your project. These concepts are critical to addressing the most common pain points which, IF addressed, will ensure success.
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