Improve Customer Service Training with a Learning Management Software

TOPYX LMS

Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Customer satisfaction scores?

Custom made Zoom-in Interaction for Better Training Performance

Swift eLearning Services

Zoom-in interaction is one of the best customized elearning interactions in Articulate Storyline 360. This type of interaction can be majorly used for learning and training purpose where learner can be immersed with real time interactions so that to retain the knowledge for a longer period.

A New Segmentation Model for Customer Onboarding

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

Custom 100

Customizing Game Order

Knowledge Guru

Knowledge Guru’s Drive has two delivery methods for minigames: Daily 3 and Custom. Custom allows game authors to choose how players complete their Drive experience. To customize game order: Navigate to Customize > Minigame Delivery. Choose Custom on the toggle.

Custom 130

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Courseware: Custom Built or Off-The-Shelf?

Asentia

One crucial decision is deciding between custom built or purchasing off-the-shelf courseware. Blended Learning eLearning Content, Custom Courseware

How to Improve Customer Relations

KnowledgeCity

While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make no difference how state-of-the-art your product is, if your customer service is lackluster.

Translating Customer Education Success into Business Impact

Speaker: Skilljar

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 151

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

Why is Investing in Custom eLearning Courses the Right Choice?

CommLab India

Custom eLearning might just be the one! Read to know why custom eLearning is the right choice. eLearning Design Custom eLearningAre you looking for that perfect solution to train employees?

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you.

The Definitive Guide to Customer Education Metrics

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

Custom 146

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

#DoGreat Custom Learning with our New eBook

Upside Learning

A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].

eBook 162

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Key Elements for Successful eLearning Projects

Handling Customer Complaints on Social Media

ej4 eLearning

Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 141

4 Best Practices for Successful Custom eLearning Development

Swift eLearning Services

Do you want to implement custom eLearning in your organization? This blog will provide you the best practices for custom eLearning development that fits your organization’s culture and context! Elearning is really impactful when it sticks! It lets the learners apply the knowledge in the real world environment. But, when does it actually stick?

Is Customer Delight your Goal?

Origin Learning

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect

Custom 169

The New Formula for Customer Onboarding

Speaker: Skilljar

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

Custom 158

Custom HTML5 timeline for Articulate Storyline 360

Swift eLearning Services

Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint.

Developing Custom eLearning For Corporate Training

eLearning Industry

eLearning Design and Development Custom eLearning eLearning Design Tips eLearning Development Best Practices Free eLearning eBooksEmphases on content, delivery, and compliance issues often trump other key components of developing corporate training.

How to Price and Package Customer Training

3 Business Benefits of Providing Customer Service Training to Healthcare Professionals

TOPYX LMS

Customer service training benefits just about every type of company in any industry.

Customer Relationship Management

Lambda Solutions

Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers.

Custom 180

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

Custom 117

Webinar: What can eLearning Brothers Custom do for you?

eLearning Brothers

Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page.

Custom 165

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.