It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible. MORE
Today we ask, “which is better, off the shelf vs custom content ?”” Off the Shelf Pros: Less expensive than custom courses. Custom Content Pros: Organization specific, so an organization gets exactly what they need. You own a custom course. Custom Content Cons: back. MORE
But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen. MORE
But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”. MORE
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. MORE
by Willam van Weelden While customizing a Screen Layout in RoboHelp takes a lot of work (you have to add the images, assign the correct colors, etc.), Export a Customized Layout for Reuse. Import a Customized Layout. MORE
Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted. MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. eLearning Brothers Custom Solutions team does just that. MORE
eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearningAnimations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. MORE
We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?). MORE
Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different. MORE
To create a custom swatch, create or select an existing text caption. The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel When creating a template (you can learn how by attending my 3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand. MORE
A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? MORE
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1. MORE
When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok. MORE
With RoboHelp 2015, you can provide custom search summaries through the topic comments. Fill your custom summary in the Comment field. Your output now uses the custom search summaries: Looking to learn RoboHelp? MORE
but that ability pales in comparison to your ability to not only reshape the Smart Shape (and create shapes limited only by your imagination), but save your custom masterpiece as a Smart Shape for later use in any Captivate project. by Kevin Siegel. MORE
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off. MORE
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect MORE
Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged. MORE
Last week we had our own Doug Lange give an amazing webinar showing off some recent projects by the eLearning Brothers Custom Solutions Team. For pricing information, check out out the eLearning Brothers Custom rate card. Get more information on the Custom Solutions page. MORE
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal. MORE
Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.]. The post Handling Customer Complaints on Social Media appeared first on. MORE
Every day we tell stories, to ourselves, our learners, and our customers. Christine Miles, Chief Architect of Ci Squared, identified a customer hero story as our best option. During her recent Virtually There session, Christine defined the "Art of the Nudge," key storytelling elements, and guided learners in writing their own customer hero story. Virtually There Session Recap. Psychologists have determined that storytelling makes a difference in how people act. MORE
The CEO asked 10 members of the executive team to write a list of their top-10 customers. Amazingly just 4 of the 10 executives got 5 of more of the customers correct! The CEO immediately declared that, “we’re focusing on our customers first!” MORE
We’ve all heard that phrase “the customer is always right”. No matter the situation, more and more companies are placing emphasis on customer service and how to better handle customer complaints. So, how do you empower your team to put the customer first? MORE
How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin? MORE
A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” MORE
Articulate Storyline, is one of the popular e-Learning authoring tools. Storyline is known for its ease in the workflow for developing an E-learning course. It is suitable for both beginners as well as experts due to its familiar interface. The look is very similar to Microsoft PowerPoint. MORE
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. MORE
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Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.
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But Storyline doesn’t give an option to customize the branding of the result screen. It is possible to customize the results page using HTML and CSS. Articulate Storyline allows the feature to take print of the result screen.
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