Expert insights. Personalized for you.
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Adding elements of game play in your product knowledge training program can help motivate employees by providing Incentives and fun. MORE
Workplace Knowledge: Understanding 5 things that can happen when you don't understand something at work - By Eddie Martin So at some point (maybe daily) we find ourselves confused about how to do something at work. But not everyone will do that for fear [ ] The post Workplace Knowledge: Understanding appeared first on LightSpeed VT. Virtual Training Benefits accountability customer service training learning retention workplace knowledge MORE
The post Knowledge Check ? Discussion Knowledge Check Quizzing discussionHow do I eliminate these from being include in the quiz scoring? appeared first on eLearning. MORE
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights. MORE
Continuous Learning Insight Curation Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment Curation Insights Knowledge point of work Wisdom MORE
One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour. MORE
Whether building learning and training programs to empower workforce teams or enabling barrier-free citizen and client engagement, we are proud to continue in making knowledge accessible for all, together. The post Still Making Knowledge Accessible appeared first on Microassist. 2020 has already been a year of surprises. MORE
I’m investigating crowd sourcing of corporate knowledge. In their view it is no longer the role of the Learning and Development department to control and steer the learning and knowledge management of the employees but to facilitate it. Enabling employees to share their knowledge through video blogs, posts, social media (yammer) or in the form of courses and quizzes is an important part of that. e-Learning Knowledge crowd sourcing Learning crowd sourcing SCORM MORE
Many people make the mistake of confusing information with knowledge. Knowledge involves the interpretation of information. Knowledge involves listening. Are we turning that data and information into knowledge that can be applied for the betterment of our organizations?”. TED and the pecha-kucha movement provide excellent examples of how data can become knowledge and move people to action. MORE
Does searching for software support leave you feeling like Nancy Drew? Do you wish there was one central place to find the answers to all your questions? MORE
The post Drive Business Goals with Product Knowledge appeared first on Blog - Originlearning. Corporate eLearning Corporate learning Product Training Training product knowledge product training Sales sales training‘Know thyself’ – a motto made popular by the ancient Greek philosopher, Socrates, is universally considered to be a guide. MORE
He said that traditional pedagogy treats people like empty vessels to be filled with knowledge (the “banking” approach to education) and he called for an approach that treats the learner as a co-creator of knowledge. His techniques focus on facilitating groups that create knowledge together while they learn new skills. We can provide learners with information , not knowledge. I love this phrase. MORE
On one side, you have your business objectives, your subject matter experts and all of the knowledge, skills and content employees need to know to meet your objectives. The bridge between these two sides is where knowledge transfer is supposed to happen… yet many organizations report that knowledge transfer is simply not happening. What can you do to make sure knowledge transfer happens and the baton gets passed? There is a gap in your organization. MORE
Product knowledge is important for improving sales performance, but the most successful training programs focus on filling employee knowledge gaps. Infopro Learning assisted this organization first by measuring the existing knowledge gaps of their sales team. MORE
Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Tips for Product Knowledge Training. MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge. MORE
Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed. This doesn’t happen in the typical knowledge management system. Is KM dead? MORE
The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach? Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. Microlearning focuses on something specific as opposed to a. MORE
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training. MORE
Virtually There Knowledge ManagementVirtually There Session Recap. During his recent Virtually There session , JD Dillon shared a fascinating story, "The week I joined a previous organization, our eLearning Developer quit. It wasn’t cause and effect, but I was suddenly the eLearning Developer. In my first project, I was picking up from behind and needed to find source info for this project. I was scouring through SharePoint Sites – I was having a hard time finding info I needed. MORE
At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning. MORE
The more you know, the better you sell Product knowledge is an essential, prerequisite sales skill. The post 6 Ways Product Knowledge Can Improve Sales Success appeared first on Blog - Originlearning. Product Training product knowledge product training MORE
Test your knowledge by answering the following five questions. Terms: curse of knowledge, biased analysis and judgment, cognitive resistance, cognitive biases. The post Learning Mechanisms: Test Your Knowledge! MORE
The post The Advantages of Knowledge Sharing appeared first on Social Learning Blog. One of the hardest lessons to learn growing up is how to share… how to share your toys, your candy, and maybe your room with a sibling. As a child, it is difficult to get past the thought “but, it’s MINE!” We try to hang on with tightly to what [.] Collaboration Tools social learning Social Media Informal Learning peer-to-peer learning Sharing social media MORE
We can’t wait to see you at Knowledge! The post Knowledge 2019 appeared first on PlatCore, LLC. Knowledge ServiceNowStop by and visit the PlatCore team, or contact us to schedule a time to meet. Don’t wait to register for the conference, session selection is open and you will want to reserve your top education sessions. PlatCore Booth 325: We have some fantastic giveaways and freebies planned. You can also get live product demos of our new PlatCore 2.3 MORE
There’s something that knowledge workers haven’t yet mastered, however: emotional intelligence. The post Knowledge Workers Vs Wisdom Workers appeared first on Growth Engineering. Company Culture eLearning Social Learning Uncategorized Intellectual Capital knowledge worker LMS wisdom workerThis is fast becoming a huge capital in business. Enter the ‘Wisdom Worker!’. MORE
Bottom-Line Performance won two Brandon Hall Excellence in Technology gold awards for its Knowledge Guru Game-Based Learning Platform. One gold award honored Knowledge Guru as Best Advance in Gaming or Simulation Technology. for Cisco’s use of the Knowledge Guru platform. The Knowledge Guru platform is used by Fortune 500 companies to reinforce and help employees retain critical knowledge such as policies, procedures, product knowledge and compliance information. MORE
Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs. MORE
All told, the Virtual Knowledge-Sharing approach was successful, especially when a geographically dispersed audience is on the receiving end. Point of Work Assessment virtual knowledge sharing #knowledgesharing #onboarding #retailHopefully, the list of key learnings provided here offer some help and crash-avoidance tactics should your team go down this path. Our audience satisfaction and engagement scores were bright points despite a less than optimized launch. MORE
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more. MORE
This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM). In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. MORE
In the last blog, we discussed the importance of product knowledge to drive business goals. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product trainingIn this blog, we will. MORE
There are many terms for a knowledge-sharing culture. Whatever you refer to it as, the value of knowledge-sharing cannot be underestimated. The post What is a Knowledge-Sharing Culture? The Knowledge Arcade The Academy LMS Social Learning Knowledge Sharing the knowledge arcadeappeared first on Growth Engineering. MORE
Test your knowledge by answering the following five questions. A) It can take into account the learner’s knowledge, preferences, performance, and way of interacting with the system. The post Learning Technologies: Test Your Knowledge! MORE
Knowledge Related Topics 
Infopro Learning
JANUARY 21, 2021
Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs.
Infopro Learning
SEPTEMBER 28, 2020
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Infopro Learning
NOVEMBER 3, 2020
Product knowledge is important for improving sales performance, but the most successful training programs focus on filling employee knowledge gaps. Infopro Learning assisted this organization first by measuring the existing knowledge gaps of their sales team.
Origin Learning
JANUARY 8, 2021
The more you know, the better you sell Product knowledge is an essential, prerequisite sales skill. The post 6 Ways Product Knowledge Can Improve Sales Success appeared first on Blog - Originlearning. Product Training product knowledge product training
Speaker: Vic Vuchic, Chief Innovation Officer & Executive Director, Learner Variability Project
In this webinar, Vic Vuchic, Chief Innovation Officer of Digital Promise, will share his insights into the modern boom in neuroscience and learning sciences research. You'll discover how much more we know now about how students learn - and how we can use that knowledge to create EdTech-enabled classrooms that can meet the diverse needs of all students.
Docebo
APRIL 24, 2019
One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour.
Growth Engineering
SEPTEMBER 26, 2019
There are many terms for a knowledge-sharing culture. Whatever you refer to it as, the value of knowledge-sharing cannot be underestimated. The post What is a Knowledge-Sharing Culture? The Knowledge Arcade The Academy LMS Social Learning Knowledge Sharing the knowledge arcadeappeared first on Growth Engineering.
Living in Learning
DECEMBER 3, 2018
Continuous Learning Insight Curation Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment Curation Insights Knowledge point of work Wisdom
The Performance Improvement Blog
AUGUST 4, 2010
Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed. This doesn’t happen in the typical knowledge management system. Is KM dead?
The Performance Improvement Blog
DECEMBER 12, 2011
Many people make the mistake of confusing information with knowledge. Knowledge involves the interpretation of information. Knowledge involves listening. Are we turning that data and information into knowledge that can be applied for the betterment of our organizations?”. TED and the pecha-kucha movement provide excellent examples of how data can become knowledge and move people to action.
Speaker: Seth Puri, EVP Global Sales and Marketing, Gutenberg Technology
The importance of learner analytics is well understood among the eLearning community – but practical knowledge of how to capture and use those numbers is much harder to find. In this webinar, Seth Puri, EVP of Global Sales and Marketing for Gutenberg Technology, will deliver a guide to collecting and assessing learning outcomes – and demonstrate how doing so can help you deliver a differentiated eLearning experience.
Origin Learning
MAY 11, 2020
In the last blog, we discussed the importance of product knowledge to drive business goals. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product trainingIn this blog, we will.
Infopro Learning
JUNE 6, 2019
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Adding elements of game play in your product knowledge training program can help motivate employees by providing Incentives and fun.
TLC Media Design
MARCH 7, 2018
The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach? Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. Microlearning focuses on something specific as opposed to a.
Origin Learning
APRIL 22, 2020
The post Drive Business Goals with Product Knowledge appeared first on Blog - Originlearning. Corporate eLearning Corporate learning Product Training Training product knowledge product training Sales sales training‘Know thyself’ – a motto made popular by the ancient Greek philosopher, Socrates, is universally considered to be a guide.
Speaker: Bryan Naas, Director of Sales Enablement, Lessonly
Just like training and practice is the cornerstone of any top athlete or artist, the same is true in the workplace. But in the world of sales, practice is often restricted to conference room role-playing and in-person scenarios. Join Bryan Naas, Sales Enablement Director at Lessonly, to learn the tactics you can use to make digital practice a part of the fabric of your teams’ daily schedules.
Challenge to Learn
OCTOBER 27, 2016
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights.
The Learning Dispatch
MARCH 25, 2020
Whether building learning and training programs to empower workforce teams or enabling barrier-free citizen and client engagement, we are proud to continue in making knowledge accessible for all, together. The post Still Making Knowledge Accessible appeared first on Microassist. 2020 has already been a year of surprises.
PlatCore
APRIL 1, 2019
We can’t wait to see you at Knowledge! The post Knowledge 2019 appeared first on PlatCore, LLC. Knowledge ServiceNowStop by and visit the PlatCore team, or contact us to schedule a time to meet. Don’t wait to register for the conference, session selection is open and you will want to reserve your top education sessions. PlatCore Booth 325: We have some fantastic giveaways and freebies planned. You can also get live product demos of our new PlatCore 2.3
Challenge to Learn
MARCH 24, 2016
I’m investigating crowd sourcing of corporate knowledge. In their view it is no longer the role of the Learning and Development department to control and steer the learning and knowledge management of the employees but to facilitate it. Enabling employees to share their knowledge through video blogs, posts, social media (yammer) or in the form of courses and quizzes is an important part of that. e-Learning Knowledge crowd sourcing Learning crowd sourcing SCORM
Speaker: Andrea Mikulenas, Instructional Design Team Lead, Inno-Versity, and Miriam Taylor, Chief Learning Strategist, Inno-Versity
As a learning leader, you are regularly faced with a dilemma: prioritize the needs of the learners, or succumb to the budgetary demands and deadlines of the C-suite? This proverbial tug-of-war is a constant in learning development - but it doesn't have to be. Join Miriam Taylor and Andrea Mikulenas of Inno-Versity as they dive into the second layer of the Triple Bottom Line of eLearning – the Learning Leaders!
LightSpeed VT
NOVEMBER 21, 2017
Workplace Knowledge: Understanding 5 things that can happen when you don't understand something at work - By Eddie Martin So at some point (maybe daily) we find ourselves confused about how to do something at work. But not everyone will do that for fear [ ] The post Workplace Knowledge: Understanding appeared first on LightSpeed VT. Virtual Training Benefits accountability customer service training learning retention workplace knowledge
The eLearning Nomad
MAY 24, 2017
He said that traditional pedagogy treats people like empty vessels to be filled with knowledge (the “banking” approach to education) and he called for an approach that treats the learner as a co-creator of knowledge. His techniques focus on facilitating groups that create knowledge together while they learn new skills. We can provide learners with information , not knowledge. I love this phrase.
KnowledgeOne
DECEMBER 10, 2020
Test your knowledge by answering the following five questions. A) It can take into account the learner’s knowledge, preferences, performance, and way of interacting with the system. The post Learning Technologies: Test Your Knowledge!
Living in Learning
JULY 21, 2019
All told, the Virtual Knowledge-Sharing approach was successful, especially when a geographically dispersed audience is on the receiving end. Point of Work Assessment virtual knowledge sharing #knowledgesharing #onboarding #retailHopefully, the list of key learnings provided here offer some help and crash-avoidance tactics should your team go down this path. Our audience satisfaction and engagement scores were bright points despite a less than optimized launch.
Advertisement
knowledge and then develops an optimal training plan unique to that learner. rapidly and significantly improve initial learning and knowledge. through interactivity › Exercising content at the edge of learner's knowledge › Allowing the learner to engage with any device—mobile, tablet, or desktop 5THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION LEARNING MECHANICS We define learning mechanics as the. of knowledge. prior knowledge.
Your Training Edge
MARCH 21, 2018
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.
Adobe Captivate
MAY 23, 2018
The post Knowledge Check ? Discussion Knowledge Check Quizzing discussionHow do I eliminate these from being include in the quiz scoring? appeared first on eLearning.
KnowledgeOne
OCTOBER 22, 2020
Test your knowledge by answering the following five questions. Terms: curse of knowledge, biased analysis and judgment, cognitive resistance, cognitive biases. The post Learning Mechanisms: Test Your Knowledge!
Growth Engineering
AUGUST 20, 2018
There’s something that knowledge workers haven’t yet mastered, however: emotional intelligence. The post Knowledge Workers Vs Wisdom Workers appeared first on Growth Engineering. Company Culture eLearning Social Learning Uncategorized Intellectual Capital knowledge worker LMS wisdom workerThis is fast becoming a huge capital in business. Enter the ‘Wisdom Worker!’.
Advertisement
In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. Peer-to-peer learning achieves this through credible, real-life knowledge sharing. 12 Ways to Get the Most.
eLearning Brothers
AUGUST 20, 2020
Does searching for software support leave you feeling like Nancy Drew? Do you wish there was one central place to find the answers to all your questions?
InSync Training
APRIL 26, 2018
Virtually There Knowledge ManagementVirtually There Session Recap. During his recent Virtually There session , JD Dillon shared a fascinating story, "The week I joined a previous organization, our eLearning Developer quit. It wasn’t cause and effect, but I was suddenly the eLearning Developer. In my first project, I was picking up from behind and needed to find source info for this project. I was scouring through SharePoint Sites – I was having a hard time finding info I needed.
Clark Quinn
NOVEMBER 18, 2015
This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM). In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week.
Knowledge Guru
NOVEMBER 25, 2013
Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Tips for Product Knowledge Training.
Advertisement
Therefore, it is essential for these volunteers to have the knowledge and skills to. motivate others Is it a: Knowledge. the knowledge. knowledge and. Basic knowledge. knowledge sharing platforms. Is it a knowledge or skills gap, or does a behavior need.
Dashe & Thomson
MARCH 8, 2013
The post The Advantages of Knowledge Sharing appeared first on Social Learning Blog. One of the hardest lessons to learn growing up is how to share… how to share your toys, your candy, and maybe your room with a sibling. As a child, it is difficult to get past the thought “but, it’s MINE!” We try to hang on with tightly to what [.] Collaboration Tools social learning Social Media Informal Learning peer-to-peer learning Sharing social media
Bottom-Line Performance
MARCH 3, 2015
On one side, you have your business objectives, your subject matter experts and all of the knowledge, skills and content employees need to know to meet your objectives. The bridge between these two sides is where knowledge transfer is supposed to happen… yet many organizations report that knowledge transfer is simply not happening. What can you do to make sure knowledge transfer happens and the baton gets passed? There is a gap in your organization.
Matrix
AUGUST 18, 2020
At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning.
Bottom-Line Performance
DECEMBER 16, 2014
Bottom-Line Performance won two Brandon Hall Excellence in Technology gold awards for its Knowledge Guru Game-Based Learning Platform. One gold award honored Knowledge Guru as Best Advance in Gaming or Simulation Technology. for Cisco’s use of the Knowledge Guru platform. The Knowledge Guru platform is used by Fortune 500 companies to reinforce and help employees retain critical knowledge such as policies, procedures, product knowledge and compliance information.
243 
Let's personalize your content