Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

What makes Product Knowledge Training a Game-Changer?

InfoPro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

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3 Shocking Facts About Knowledge Retention

Docebo

One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour.

5 Ways to Improve Employee Product Knowledge

InfoPro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Adding elements of game play in your product knowledge training program can help motivate employees by providing Incentives and fun.

Leveraging Learner Variability to Elevate Equity in EdTech

Speaker: Vic Vuchic, Chief Innovation Officer & Executive Director, Learner Variability Project

In this webinar, Vic Vuchic, Chief Innovation Officer of Digital Promise, will share his insights into the modern boom in neuroscience and learning sciences research. You'll discover how much more we know now about how students learn - and how we can use that knowledge to create EdTech-enabled classrooms that can meet the diverse needs of all students.

INSIGHT CURATION:   Knowledge, Wisdom & Lemonade

Living in Learning

Continuous Learning Insight Curation Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment Curation Insights Knowledge point of work Wisdom

Developing and Deploying Effective Product Knowledge Training

Origin Learning

In the last blog, we discussed the importance of product knowledge to drive business goals. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product trainingIn this blog, we will.

Knowledge Management vs. Knowledge Creation

The Performance Improvement Blog

Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed. This doesn’t happen in the typical knowledge management system. Is KM dead?

Data is Not Knowledge

The Performance Improvement Blog

Many people make the mistake of confusing information with knowledge. Knowledge involves the interpretation of information. Knowledge involves listening. Are we turning that data and information into knowledge that can be applied for the betterment of our organizations?”. TED and the pecha-kucha movement provide excellent examples of how data can become knowledge and move people to action.

Drive Business Goals with Product Knowledge

Origin Learning

The post Drive Business Goals with Product Knowledge appeared first on Blog - Originlearning. Corporate eLearning Corporate learning Product Training Training product knowledge product training Sales sales training‘Know thyself’ – a motto made popular by the ancient Greek philosopher, Socrates, is universally considered to be a guide.

Enhancing the Learning Experience by Leveraging Learner Analytics

Speaker: Seth Puri, EVP Global Sales and Marketing, Gutenberg Technology

The importance of learner analytics is well understood among the eLearning community – but practical knowledge of how to capture and use those numbers is much harder to find. In this webinar, Seth Puri, EVP of Global Sales and Marketing for Gutenberg Technology, will deliver a guide to collecting and assessing learning outcomes – and demonstrate how doing so can help you deliver a differentiated eLearning experience.

Microlearning for Knowledge Retention

TLC Media Design

The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach? Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. Microlearning focuses on something specific as opposed to a.

Sharing your knowledge: What’s in it for you?

Challenge to Learn

You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights.

Still Making Knowledge Accessible

The Learning Dispatch

Whether building learning and training programs to empower workforce teams or enabling barrier-free citizen and client engagement, we are proud to continue in making knowledge accessible for all, together. The post Still Making Knowledge Accessible appeared first on Microassist. 2020 has already been a year of surprises.

Knowledge 2019

PlatCore

We can’t wait to see you at Knowledge! The post Knowledge 2019 appeared first on PlatCore, LLC. Knowledge ServiceNowStop by and visit the PlatCore team, or contact us to schedule a time to meet. Don’t wait to register for the conference, session selection is open and you will want to reserve your top education sessions. PlatCore Booth 325: We have some fantastic giveaways and freebies planned. You can also get live product demos of our new PlatCore 2.3

Beyond Face-to-Face: Solving the Digital Practice Problem

Speaker: Bryan Naas, Director of Sales Enablement, Lessonly

Just like training and practice is the cornerstone of any top athlete or artist, the same is true in the workplace. But in the world of sales, practice is often restricted to conference room role-playing and in-person scenarios. Join Bryan Naas, Sales Enablement Director at Lessonly, to learn the tactics you can use to make digital practice a part of the fabric of your teams’ daily schedules.

Why You Need to Invest More on Product Knowledge Training

InfoPro Learning

There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. Due to the increased competition and information availability, product knowledge training is more crucial than ever. But, doesn’t that mean I should spend less on product knowledge if my customers are already doing the research?”.

Browse the New eLearning Brothers Knowledge Base

eLearning Brothers

Does searching for software support leave you feeling like Nancy Drew? Do you wish there was one central place to find the answers to all your questions?

Crowd source your corporate knowledge

Challenge to Learn

I’m investigating crowd sourcing of corporate knowledge. In their view it is no longer the role of the Learning and Development department to control and steer the learning and knowledge management of the employees but to facilitate it. Enabling employees to share their knowledge through video blogs, posts, social media (yammer) or in the form of courses and quizzes is an important part of that. e-Learning Knowledge crowd sourcing Learning crowd sourcing SCORM

Workplace Knowledge: Understanding

LightSpeed VT

Workplace Knowledge: Understanding 5 things that can happen when you don't understand something at work - By Eddie Martin So at some point (maybe daily) we find ourselves confused about how to do something at work. But not everyone will do that for fear [ ] The post Workplace Knowledge: Understanding appeared first on LightSpeed VT. Virtual Training Benefits accountability customer service training learning retention workplace knowledge

View from the Learning Team: ROI and the Triple Bottom Line of Learning

Speaker: Andrea Mikulenas, Instructional Design Team Lead, Inno-Versity, and Miriam Taylor, Chief Learning Strategist, Inno-Versity

As a learning leader, you are regularly faced with a dilemma: prioritize the needs of the learners, or succumb to the budgetary demands and deadlines of the C-suite? This proverbial tug-of-war is a constant in learning development - but it doesn't have to be. Join Miriam Taylor and Andrea Mikulenas of Inno-Versity as they dive into the second layer of the Triple Bottom Line of eLearning – the Learning Leaders!

Knowledge is created, not communicated

The eLearning Nomad

He said that traditional pedagogy treats people like empty vessels to be filled with knowledge (the “banking” approach to education) and he called for an approach that treats the learner as a co-creator of knowledge. His techniques focus on facilitating groups that create knowledge together while they learn new skills. We can provide learners with information , not knowledge. I love this phrase.

Pros and Cons of Virtual Knowledge-Sharing Venues for Onboarding

Living in Learning

All told, the Virtual Knowledge-Sharing approach was successful, especially when a geographically dispersed audience is on the receiving end. Point of Work Assessment virtual knowledge sharing #knowledgesharing #onboarding #retailHopefully, the list of key learnings provided here offer some help and crash-avoidance tactics should your team go down this path. Our audience satisfaction and engagement scores were bright points despite a less than optimized launch.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.

Knowledge Check ?

Adobe Captivate

The post Knowledge Check ? Discussion Knowledge Check Quizzing discussionHow do I eliminate these from being include in the quiz scoring? appeared first on eLearning.

Agile Microlearning Explained

knowledge and then develops an optimal training plan unique to that learner. rapidly and significantly improve initial learning and knowledge. through interactivity › Exercising content at the edge of learner's knowledge › Allowing the learner to engage with any device—mobile, tablet, or desktop 5THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION LEARNING MECHANICS We define learning mechanics as the. of knowledge. prior knowledge.

Knowledge Workers Vs Wisdom Workers

Growth Engineering

There’s something that knowledge workers haven’t yet mastered, however: emotional intelligence. The post Knowledge Workers Vs Wisdom Workers appeared first on Growth Engineering. Company Culture eLearning Social Learning Uncategorized Intellectual Capital knowledge worker LMS wisdom workerThis is fast becoming a huge capital in business. Enter the ‘Wisdom Worker!’.

Facilitating Knowledge Work #wolweek

Clark Quinn

This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM). In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week.

Knowledge Sharing in the Workplace: What’s the Big Deal?

InSync Training

Virtually There Knowledge ManagementVirtually There Session Recap. During his recent Virtually There session , JD Dillon shared a fascinating story, "The week I joined a previous organization, our eLearning Developer quit. It wasn’t cause and effect, but I was suddenly the eLearning Developer. In my first project, I was picking up from behind and needed to find source info for this project. I was scouring through SharePoint Sites – I was having a hard time finding info I needed.

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Tips for Product Knowledge Training.

12 Ways to Get the Most Out of Your Authoring Tool

In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. Peer-to-peer learning achieves this through credible, real-life knowledge sharing. 12 Ways to Get the Most.

A $22 Million Boost Toward Empowering Knowledge Entrepreneurs

Thinkific

When I started my own online course back in 2008, I… The post A $22 Million Boost Toward Empowering Knowledge Entrepreneurs appeared first on Thinkific. A message from our CEO & Co-founder, Greg Smith.

Is Knowledge Transfer Part of Your L&D Strategy?

Bottom-Line Performance

On one side, you have your business objectives, your subject matter experts and all of the knowledge, skills and content employees need to know to meet your objectives. The bridge between these two sides is where knowledge transfer is supposed to happen… yet many organizations report that knowledge transfer is simply not happening. What can you do to make sure knowledge transfer happens and the baton gets passed? There is a gap in your organization.

How Knowledge Management techniques can be used to enhance training

Matrix

At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning.

Practice Transforms Knowledge into Performance

Axonify

The post Practice Transforms Knowledge into Performance appeared first on Axonify. “The best way for a student to get out of difficulty is to go through it.” Aristotle “My secret is practice.” David Beckham “We talking about practice. Not a game. We talking about practice, man.” Allen Iverson There are many, many quotes on the topic of practice. Some are deep and insightful. Others are awkward … Continued.

Developing a Results Driven Curriculum

Therefore, it is essential for these volunteers to have the knowledge and skills to. motivate others Is it a: Knowledge. the knowledge. knowledge and. Basic knowledge. knowledge sharing platforms. Is it a knowledge or skills gap, or does a behavior need.