Expert insights. Personalized for you.
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Adding elements of game play in your product knowledge training program can help motivate employees by providing Incentives and fun. MORE
Also, the flow of knowledge in an organization is vital. The reward of knowledge sharing is worth the attention that many organizations are giving it nowadays. However, due to the saying, knowledge is power, workers hoard knowledge from other employers within an organization. MORE
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with. MORE
If you are developing eLearning for your workforce, you may be considering adding a few evaluations or knowledge checks to ensure employees are getting the most from this experience. Many organizations find that assessing their employee learners is an important aspect of corporate training. Assessments range from simply confirming if or not learners have completed all of their required training modules to more critically measuring how much of the learning material has been retained. MORE
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights. MORE
Continuous Learning Insight Curation Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment Curation Insights Knowledge point of work Wisdom MORE
So with no further ado, here’s my personal knowledge management approach. First, Harold’s Personal Knowledge Management ( PKM ) model has three components: seek, sense, and share. Another thing I do is apply knowledge, that is put it into action. MORE
One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour. MORE
Ready to learn more about knowledge gaps? Let’s dive into what a knowledge gap is and strategies to identify and close knowledge gaps. . What Is A Knowledge Gap? . Knowledge gaps are uncovered when an employee is unable to perform a task in their role. MORE
Institutional knowledge is the stored information of employees of a company. At times it is referred to as organizational knowledge or institutional memory, somewhat akin to cultural capital, like the ‘collective hard drive’ of a company. Institutional knowledge benefits productivity. MORE
Retail customers want more than just friendly staff; they expect recommendations and excellent product knowledge. Product Knowledge RetailOne study found that more than 50% of customers sought advice when they entered a shop. MORE
Many people make the mistake of confusing information with knowledge. Knowledge involves the interpretation of information. Knowledge involves listening. Are we turning that data and information into knowledge that can be applied for the betterment of our organizations?”. TED and the pecha-kucha movement provide excellent examples of how data can become knowledge and move people to action. MORE
The post Practice Transforms Knowledge into Performance appeared first on Axonify. “The best way for a student to get out of difficulty is to go through it.” Aristotle “My secret is practice.” David Beckham “We talking about practice. Not a game. We talking about practice, man.” Allen Iverson There are many, many quotes on the topic of practice. Some are deep and insightful. Others are awkward … Continued. MORE
It is crucial for businesses to have enough knowledge and expertise to make customer interaction more effective and wholesome. This may happen when you have great products and a marketing team with the required product knowledge to satisfy customers. Gain Sufficient Product Knowledge. MORE
Creating a culture of knowledge sharing is crucial to long-term organizational success. Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Knowledge sharing is more than simply the process of communicating information. MORE
Found within the context of knowledge management, procedural knowledge is a type of knowledge exercised for the execution of a certain skill or task. To put it simply, it refers to know-how knowledge. In this article, we’ll unpack the deeper meaning of procedural knowledge, its examples, and how organizations can benefit from this type of knowledge. What is Procedural Knowledge? Basically, it’s about having factual knowledge of something. . MORE
The post Drive Business Goals with Product Knowledge appeared first on Blog - Originlearning. Corporate eLearning Corporate learning Product Training Training product knowledge product training Sales sales training MORE
I interviewed Paula Rossini, Global Program Manager at Cisco, to learn more about how Cisco uses Knowledge Guru games to teach its sales associates. What learners do you use Knowledge Guru games with? We first introduced Sales Guru (the name we gave our Knowledge Guru games) games for sales associates and engineers in the CSAP program. Was there a challenge you hoped to address by implementing Knowledge Guru games into the curriculum? . MORE
Developing training content for employees in specific roles can reduce the amount of time needed for training, boost engagement and increase knowledge retention. However, providing continuous support can increase knowledge retention and lead to higher rates of application. MORE
Product knowledge is important for improving sales performance, but the most successful training programs focus on filling employee knowledge gaps. Infopro Learning assisted this organization first by measuring the existing knowledge gaps of their sales team. MORE
Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Tips for Product Knowledge Training. MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge. MORE
Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed. This doesn’t happen in the typical knowledge management system. Is KM dead? MORE
The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach? Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. Microlearning focuses on something specific as opposed to a. MORE
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training. MORE
If that same information is presented in a way that’s personally significant to a learner, it encourages them to “own” that knowledge and helps them grasp the nuances. I was recently introduced to a card game called Dixit. The goal is to figure out which picture card another player is thinking of, based on a hint they provide. I figured I’d have some fun playing with friends and then go about business as usual. Instead, it changed how I think about “meaning.”. MORE
The post 6 ways managers can encourage knowledge sharing in the workplace appeared first on Create an online course easily | Easygenerator. Knowledge sharing best practices knowledge sharing MORE
The more you know, the better you sell Product knowledge is an essential, prerequisite sales skill. The post 6 Ways Product Knowledge Can Improve Sales Success appeared first on Blog - Originlearning. Product Training product knowledge product training MORE
The more use of the digital medium in completing banking transactions has led to more cases of online … Make Banking Professionals Knowledge Ready using Extended Enterprise LMS Read More » LMS MORE
Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs. MORE
Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Why is product knowledge training important? MORE
If that same information is presented in a way that’s personally significant to a learner, it encourages them to “own” that knowledge and helps them grasp the nuances. I was recently introduced to a card game called Dixit. The goal is to figure out which picture card another player is thinking of, based on a hint they provide. I figured I’d have some fun playing with friends and then go about business as usual. Instead, it changed how I think about “meaning.”. MORE
There’s a huge difference between the knowledge of something and the skills needed to DO that something. Knowledge is not the same as “training”. These questions suggest that knowledge transfer did not occur. Having Knowledge is only half the equation. MORE
In the last blog, we discussed the importance of product knowledge to drive business goals. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product training MORE
Knowledge Related Topics Clark Quinn
MARCH 29, 2022
So with no further ado, here’s my personal knowledge management approach. First, Harold’s Personal Knowledge Management ( PKM ) model has three components: seek, sense, and share. Another thing I do is apply knowledge, that is put it into action.
Infopro Learning
JULY 9, 2021
Developing training content for employees in specific roles can reduce the amount of time needed for training, boost engagement and increase knowledge retention. However, providing continuous support can increase knowledge retention and lead to higher rates of application.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Infopro Learning
JANUARY 11, 2022
Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Why is product knowledge training important?
Infopro Learning
AUGUST 24, 2021
It is crucial for businesses to have enough knowledge and expertise to make customer interaction more effective and wholesome. This may happen when you have great products and a marketing team with the required product knowledge to satisfy customers. Gain Sufficient Product Knowledge.
Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers
Join Micah Eppler from eLearning Brothers to see hands-on examples of how organizations are transforming outcomes with video-based training strategies.
Infopro Learning
NOVEMBER 3, 2020
Product knowledge is important for improving sales performance, but the most successful training programs focus on filling employee knowledge gaps. Infopro Learning assisted this organization first by measuring the existing knowledge gaps of their sales team.
Infopro Learning
SEPTEMBER 28, 2020
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.
Ontuitive
MARCH 22, 2022
Creating a culture of knowledge sharing is crucial to long-term organizational success. Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Knowledge sharing is more than simply the process of communicating information.
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.
Association eLearning
JANUARY 14, 2016
If that same information is presented in a way that’s personally significant to a learner, it encourages them to “own” that knowledge and helps them grasp the nuances. I was recently introduced to a card game called Dixit. The goal is to figure out which picture card another player is thinking of, based on a hint they provide. I figured I’d have some fun playing with friends and then go about business as usual. Instead, it changed how I think about “meaning.”.
Speaker: Stephen Baer, Co-Founder and Chief Creative Officer of The Game Agency
Nearly 70% of American adults play video games. Stephen Baer, Chief Creative Officer at The Game Agency, will discuss each generation’s unique learning styles and identify game types that appeal to each one and improve your learning outcomes.
|
Docebo
APRIL 24, 2019
One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour.
Association eLearning
JANUARY 14, 2016
If that same information is presented in a way that’s personally significant to a learner, it encourages them to “own” that knowledge and helps them grasp the nuances. I was recently introduced to a card game called Dixit. The goal is to figure out which picture card another player is thinking of, based on a hint they provide. I figured I’d have some fun playing with friends and then go about business as usual. Instead, it changed how I think about “meaning.”.
Origin Learning
JANUARY 8, 2021
The more you know, the better you sell Product knowledge is an essential, prerequisite sales skill. The post 6 Ways Product Knowledge Can Improve Sales Success appeared first on Blog - Originlearning. Product Training product knowledge product training
Gutenberg Technology
SEPTEMBER 19, 2019
If you are developing eLearning for your workforce, you may be considering adding a few evaluations or knowledge checks to ensure employees are getting the most from this experience. Many organizations find that assessing their employee learners is an important aspect of corporate training. Assessments range from simply confirming if or not learners have completed all of their required training modules to more critically measuring how much of the learning material has been retained.
We surveyed training managers on their learning audiences, allocated budgets, modalities for delivering training, and more! This knowledge graphic summarizes our findings and helps get you started on preparing your extended enterprise training program.
easygenerator
MARCH 9, 2022
The post 6 ways managers can encourage knowledge sharing in the workplace appeared first on Create an online course easily | Easygenerator. Knowledge sharing best practices knowledge sharing
G-Cube
APRIL 14, 2022
The more use of the digital medium in completing banking transactions has led to more cases of online … Make Banking Professionals Knowledge Ready using Extended Enterprise LMS Read More » LMS
Time to Know
MARCH 6, 2022
There’s a huge difference between the knowledge of something and the skills needed to DO that something. Knowledge is not the same as “training”. These questions suggest that knowledge transfer did not occur. Having Knowledge is only half the equation.
Knowledge Guru
NOVEMBER 25, 2013
Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Tips for Product Knowledge Training.
Speaker: Pat D'Amico, Founder and CEO of About-Face Development
In a world where virtual learning is here to stay, how can we use insight gained during the pandemic to address one of training’s greatest challenges: reinforcing knowledge? Join Pat D'Amico, Founder and CEO of About-Face Development, LLC, for this discussion on how to keep the gears turning.
Wranx
SEPTEMBER 8, 2021
Retail customers want more than just friendly staff; they expect recommendations and excellent product knowledge. Product Knowledge RetailOne study found that more than 50% of customers sought advice when they entered a shop.
The Performance Improvement Blog
AUGUST 4, 2010
Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed. This doesn’t happen in the typical knowledge management system. Is KM dead?
Ed App
FEBRUARY 4, 2021
Institutional knowledge is the stored information of employees of a company. At times it is referred to as organizational knowledge or institutional memory, somewhat akin to cultural capital, like the ‘collective hard drive’ of a company. Institutional knowledge benefits productivity.
Origin Learning
MAY 11, 2020
In the last blog, we discussed the importance of product knowledge to drive business goals. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product training
Speaker: Vic Vuchic, Chief Innovation Officer & Executive Director, Learner Variability Project
In this webinar, Vic Vuchic, Chief Innovation Officer of Digital Promise, will share his insights into the modern boom in neuroscience and learning sciences research. You'll discover how much more we know now about how students learn - and how we can use that knowledge to create EdTech-enabled classrooms that can meet the diverse needs of all students.
Roundtable Learning
DECEMBER 16, 2021
Ready to learn more about knowledge gaps? Let’s dive into what a knowledge gap is and strategies to identify and close knowledge gaps. . What Is A Knowledge Gap? . Knowledge gaps are uncovered when an employee is unable to perform a task in their role.
The Performance Improvement Blog
DECEMBER 12, 2011
Many people make the mistake of confusing information with knowledge. Knowledge involves the interpretation of information. Knowledge involves listening. Are we turning that data and information into knowledge that can be applied for the betterment of our organizations?”. TED and the pecha-kucha movement provide excellent examples of how data can become knowledge and move people to action.
Living in Learning
DECEMBER 3, 2018
Continuous Learning Insight Curation Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment Curation Insights Knowledge point of work Wisdom
Origin Learning
APRIL 22, 2020
The post Drive Business Goals with Product Knowledge appeared first on Blog - Originlearning. Corporate eLearning Corporate learning Product Training Training product knowledge product training Sales sales training
Speaker: Seth Puri, EVP Global Sales and Marketing, Gutenberg Technology
The importance of learner analytics is well understood among the eLearning community – but practical knowledge of how to capture and use those numbers is much harder to find. In this webinar, Seth Puri, EVP of Global Sales and Marketing for Gutenberg Technology, will deliver a guide to collecting and assessing learning outcomes – and demonstrate how doing so can help you deliver a differentiated eLearning experience.
Knowledge Guru
MAY 6, 2015
I interviewed Paula Rossini, Global Program Manager at Cisco, to learn more about how Cisco uses Knowledge Guru games to teach its sales associates. What learners do you use Knowledge Guru games with? We first introduced Sales Guru (the name we gave our Knowledge Guru games) games for sales associates and engineers in the CSAP program. Was there a challenge you hoped to address by implementing Knowledge Guru games into the curriculum? .
Ed App
MARCH 10, 2022
Found within the context of knowledge management, procedural knowledge is a type of knowledge exercised for the execution of a certain skill or task. To put it simply, it refers to know-how knowledge. In this article, we’ll unpack the deeper meaning of procedural knowledge, its examples, and how organizations can benefit from this type of knowledge. What is Procedural Knowledge? Basically, it’s about having factual knowledge of something. .
Wizcabin
APRIL 26, 2021
Also, the flow of knowledge in an organization is vital. The reward of knowledge sharing is worth the attention that many organizations are giving it nowadays. However, due to the saying, knowledge is power, workers hoard knowledge from other employers within an organization.
gomo learning
APRIL 4, 2019
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.
Speaker: Dharshan Chandran, Product Marketing Manager at Whatfix
As we continue to navigate these trying times, a hybrid workforce is looking like the new normal and the temporary changes that L&D leaders have made to remote training are not sufficient. It's time for L&D leaders to devise more longterm strategies and methods to training a distributed workforce.
Challenge to Learn
OCTOBER 27, 2016
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights.
TLC Media Design
MARCH 7, 2018
The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach? Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. Microlearning focuses on something specific as opposed to a.
Infopro Learning
JUNE 6, 2019
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Adding elements of game play in your product knowledge training program can help motivate employees by providing Incentives and fun.
Axonify
OCTOBER 1, 2018
The post Practice Transforms Knowledge into Performance appeared first on Axonify. “The best way for a student to get out of difficulty is to go through it.” Aristotle “My secret is practice.” David Beckham “We talking about practice. Not a game. We talking about practice, man.” Allen Iverson There are many, many quotes on the topic of practice. Some are deep and insightful. Others are awkward … Continued.
Speaker: Bryan Naas, Director of Sales Enablement, Lessonly
Just like training and practice is the cornerstone of any top athlete or artist, the same is true in the workplace. But in the world of sales, practice is often restricted to conference room role-playing and in-person scenarios. Join Bryan Naas, Sales Enablement Director at Lessonly, to learn the tactics you can use to make digital practice a part of the fabric of your teams’ daily schedules.
243 
Let's personalize your content