Mark Twain’s popularized phrase, “There are three kinds of lies: lies, damned lies and statistics,” may seem like an odd way to lead into something that supports the use of metrics, but it highlights the fact that just because there’s a bar graph, trend line or something else having to do with numbers, that doesn’t mean a set of metrics is infallible. How can we avoid making missteps with metrics? MORE
Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates. MORE
I'm working on an article around the use of ROI and metrics in eLearning. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. This is where w Return on Investment in Training - Learnativity.com The problem is that nobody is quite sure what the appropriate metrics are for measuring ROI for learning. MORE
L&D must evolve its measurement practices beyond traditional metrics like completions, training hours, quiz scores and satisfaction. Today we’re taking this idea a step further with our newest insight capabilities— Axonify Team Metrics and Compare. Team Metrics provides extended reporting visibility to all levels of management and, in particular, senior business leaders across the organization who have never had access to this kind of actionable learning data before. MORE
Easy monitoring of learning metrics – MOOCs offer real-time analytics that can be used to track learners’ preferences, progress and enhance the learning process from the insights thus gained. MORE
If you have experience selling digital or physical products, you are familiar with an enormously critical metric – Customer Lifetime Value (CLV). Online Learning LLV Scaling Learning Metrics Learner Lifetime Value Customer Lifetime Value CLV MORE
conversation on metrics and measurement. These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.). Bob Mosher -- there is value in smile sheets. Research shows that if people like you're training, they'll take more. MORE
Hence, from infrastructure to content and from treatment to successful deployment leading to desired metrics is the foremost need for the organizations. Mobile learning metrics. MORE
Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so? MORE
Learning leaders should expect providers to have business impact metrics already built into their programs. Commentary & Opinion Homepage Commentary & Opinion Strategy metrics results VRTags: metrics , results , VR. MORE
It’s a familiar problem – data. Lots and lots of data. A spreadsheet for one customer, another for a group of students/learners, one for that project and so on. The wealth of data that a modern training operation generates can be quite overwhelming and data overload is rapidly becoming one of the principal productivity Read More. All Training Tips MORE
Assessment of learning focuses largely on the student''s work and offers metrics - awarding a grade with a numerical value - that reflect how the work is measured against specific criteria. When you mark a student''s work, do you give them a grade or do you offer them advice? MORE
If you’re using video in hopes of pushing your business forward, you need to spend your time measuring the right metrics. Here are 3 important metrics you should be measuring in order to leverage your business with video. This metric can be used to create targeted email lists or to assist in making a sale. This metric is a good time-saver because it indicates which leads are most interested; so, you can focus solely on honing those relationships. MORE
analytics big data content analytics learning and development metricsThere are countless ways a company can use big data and qualitative information to determine the suite of services and functionality a customer would want or need. MORE
We just need to get our hands on the elusive engagement metric. The post Why ‘Hours Worked’ is a Misleading Engagement Metric appeared first on Growth Engineering. MORE
Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one. MORE
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense. MORE
Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications. MORE
If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric. MORE
At a very minimum you should be capturing the following metrics: Enrollment – pretty self-explanatory but worth mentioning. There may be more metrics that you want to capture as well so it is imperative that you have a LMS that can have their reporting easily extended. The purpose of a learning management system is to not only deliver course content, but also to report on user activity. But what are the reports that actually matter? MORE
Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves. MORE
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Don’t worry, retail and hospitality leaders—your metrics are coming up! The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part One appeared first on Inkling. At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. MORE
Measurement has also been a long-standing problem in corporate training, where too often training effectiveness has been measured by attitudes toward training or by time-on-task, rather than by metrics that reflect actual learning. Read more about the Top 10 Training Metrics. MORE
Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so? While particular metrics may characterise influencers, they are by no means indicative and their role in comparative analysis is questionable. Earlier this year I was honoured to scrape into Bob Little’s Asia-Pacific’s list of e-learning movers and shakers. MORE
I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts. MORE
While L&D functions have adapted some training evaluation metrics to account for new learning technologies, the common metrics we rely on were largely developed in the era of ILT and may be increasingly subject to interpretive problems. One of the more susceptible metrics is the time spent engaged in training activities, typically measured in hours. What often gets overlooked is the relationship between why hours are used as a metric and what those hours actually represent. MORE
When return on learning (RoL) metrics include evidence of positive impact on business outcomes, Learning &Development, as a function, moves to becoming a strategic business enabler! “What doesn’t get measured, doesn’t get done” – so goes the saying! MORE
More importantly, are the metrics in-line with your expectation of how far along these learners should be within the course? A major part of learning management is reporting. For many organizations it is important for them to see if their employees have compelted certain training. MORE
The dashboard computer for the vehicle supplied a mind boggling number of metrics including arrival time at destination, trip mileage, miles to empty, average miles per gallon, instantaneous miles per gallon, etc. Recently, my wife and I rented a minivan for a family trip to Taos, NM. MORE
Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics. Commentary & Opinion Homepage Commentary & Opinion Strategy alignment CEO agenda metrics MORE
Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . MORE
Hence, from infrastructure to content and from treatment to successful deployment leading to desired metrics is the foremost need for the organizations. Mobile learning metrics. MORE
The second principle is perhaps even more interesting and relates to personal metrics: "As mobile learning is a blend of the digital and physical, diverse metrics (i.e., MORE
It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure. MORE
" The precursors for measuring are 1) Setting the guidelines and standards; 2) Managing the project; 3) Capturing the metrics; and 4) Usability. Capturing the metrics. Metrics can be captured for measuring productivity, defect density, budgeting or cost, etc. The The following metrics analysis should be carried out for projects (overall and phase-wise where applicable), and corrective action taken when required. by Kiranmayee Pamarthy. MORE
Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics. MORE
Metrics Related Topics Origin Learning
APRIL 5, 2016
When return on learning (RoL) metrics include evidence of positive impact on business outcomes, Learning &Development, as a function, moves to becoming a strategic business enabler! “What doesn’t get measured, doesn’t get done” – so goes the saying!
Your Training Edge
NOVEMBER 1, 2012
If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric.
I Came, I Saw, I Learned
MARCH 9, 2014
" The precursors for measuring are 1) Setting the guidelines and standards; 2) Managing the project; 3) Capturing the metrics; and 4) Usability. Capturing the metrics. Metrics can be captured for measuring productivity, defect density, budgeting or cost, etc. The The following metrics analysis should be carried out for projects (overall and phase-wise where applicable), and corrective action taken when required. by Kiranmayee Pamarthy.
Administrate
JUNE 23, 2016
It’s a familiar problem – data. Lots and lots of data. A spreadsheet for one customer, another for a group of students/learners, one for that project and so on. The wealth of data that a modern training operation generates can be quite overwhelming and data overload is rapidly becoming one of the principal productivity Read More. All Training Tips
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Download this eBook & learn how to demonstrate the full value of your program by combining traditional training metrics with the data in your CRM Want to take your training data one step further?
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Ontuitive
FEBRUARY 5, 2013
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!"
Training Industry
JUNE 4, 2015
Mark Twain’s popularized phrase, “There are three kinds of lies: lies, damned lies and statistics,” may seem like an odd way to lead into something that supports the use of metrics, but it highlights the fact that just because there’s a bar graph, trend line or something else having to do with numbers, that doesn’t mean a set of metrics is infallible. How can we avoid making missteps with metrics?
LearnDash
JUNE 19, 2017
At a very minimum you should be capturing the following metrics: Enrollment – pretty self-explanatory but worth mentioning. There may be more metrics that you want to capture as well so it is imperative that you have a LMS that can have their reporting easily extended. The purpose of a learning management system is to not only deliver course content, but also to report on user activity. But what are the reports that actually matter?
Inkling
MAY 16, 2016
Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: .
Thought Industries
FEBRUARY 17, 2016
If you have experience selling digital or physical products, you are familiar with an enormously critical metric – Customer Lifetime Value (CLV). Online Learning LLV Scaling Learning Metrics Learner Lifetime Value Customer Lifetime Value CLV
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Axonify
MAY 12, 2017
L&D must evolve its measurement practices beyond traditional metrics like completions, training hours, quiz scores and satisfaction. Today we’re taking this idea a step further with our newest insight capabilities— Axonify Team Metrics and Compare. Team Metrics provides extended reporting visibility to all levels of management and, in particular, senior business leaders across the organization who have never had access to this kind of actionable learning data before.
TalentLMS
OCTOBER 15, 2014
It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure.
Tony Karrer
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. This is where w Return on Investment in Training - Learnativity.com The problem is that nobody is quite sure what the appropriate metrics are for measuring ROI for learning.
Growth Engineering
MARCH 10, 2017
We just need to get our hands on the elusive engagement metric. The post Why ‘Hours Worked’ is a Misleading Engagement Metric appeared first on Growth Engineering.
Clark Quinn
JUNE 4, 2014
Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.
Your Training Edge
SEPTEMBER 13, 2012
Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics.
KZO Innovations
FEBRUARY 4, 2015
If you’re using video in hopes of pushing your business forward, you need to spend your time measuring the right metrics. Here are 3 important metrics you should be measuring in order to leverage your business with video. This metric can be used to create targeted email lists or to assist in making a sale. This metric is a good time-saver because it indicates which leads are most interested; so, you can focus solely on honing those relationships.
LearnDash
NOVEMBER 16, 2016
More importantly, are the metrics in-line with your expectation of how far along these learners should be within the course? A major part of learning management is reporting. For many organizations it is important for them to see if their employees have compelted certain training.
Clark Quinn
FEBRUARY 1, 2011
I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts.
Inkling
MAY 9, 2016
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Don’t worry, retail and hospitality leaders—your metrics are coming up! The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part One appeared first on Inkling. At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key.
Inkling
MAY 23, 2016
Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates.
Absorb LMS
JUNE 6, 2016
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense.
Ontuitive
JANUARY 28, 2014
Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one.
Training Industry
JUNE 8, 2016
While L&D functions have adapted some training evaluation metrics to account for new learning technologies, the common metrics we rely on were largely developed in the era of ILT and may be increasingly subject to interpretive problems. One of the more susceptible metrics is the time spent engaged in training activities, typically measured in hours. What often gets overlooked is the relationship between why hours are used as a metric and what those hours actually represent.
Your Training Edge
AUGUST 29, 2016
Hence, from infrastructure to content and from treatment to successful deployment leading to desired metrics is the foremost need for the organizations. Mobile learning metrics.
The Learning Dispatch
MARCH 18, 2013
The dashboard computer for the vehicle supplied a mind boggling number of metrics including arrival time at destination, trip mileage, miles to empty, average miles per gallon, instantaneous miles per gallon, etc. Recently, my wife and I rented a minivan for a family trip to Taos, NM.
Origin Learning
APRIL 10, 2015
Easy monitoring of learning metrics – MOOCs offer real-time analytics that can be used to track learners’ preferences, progress and enhance the learning process from the insights thus gained.
Your Training Edge
MAY 7, 2015
Measurement has also been a long-standing problem in corporate training, where too often training effectiveness has been measured by attitudes toward training or by time-on-task, rather than by metrics that reflect actual learning. Read more about the Top 10 Training Metrics.
CLO Magazine
NOVEMBER 2, 2016
Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics. Commentary & Opinion Homepage Commentary & Opinion Strategy alignment CEO agenda metrics
Learning Visions
APRIL 24, 2012
conversation on metrics and measurement. These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.). Bob Mosher -- there is value in smile sheets. Research shows that if people like you're training, they'll take more.
CLO Magazine
JANUARY 11, 2017
Learning leaders should expect providers to have business impact metrics already built into their programs. Commentary & Opinion Homepage Commentary & Opinion Strategy metrics results VRTags: metrics , results , VR.
E-Learning Provocateur
MAY 13, 2012
Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so?
Your Training Edge
JULY 10, 2015
Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications.
Your Training Edge
APRIL 12, 2016
Hence, from infrastructure to content and from treatment to successful deployment leading to desired metrics is the foremost need for the organizations. Mobile learning metrics.
E-Learning Provocateur
MAY 13, 2012
Some readers will scoff at my line of reasoning and will instead promote the use of objective metrics to measure influence. Surely they influence e-learning practitioners, but would any metric say so? While particular metrics may characterise influencers, they are by no means indicative and their role in comparative analysis is questionable. Earlier this year I was honoured to scrape into Bob Little’s Asia-Pacific’s list of e-learning movers and shakers.
Learning with e's
APRIL 15, 2015
Assessment of learning focuses largely on the student''s work and offers metrics - awarding a grade with a numerical value - that reflect how the work is measured against specific criteria. When you mark a student''s work, do you give them a grade or do you offer them advice?
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