INDUSTRY INSIGHTS YOUR PEERS ARE READING
There is a lot of buzz about metrics when it comes to e-learning, but do you understand what metrics are in relation to your training program? That’s why it is critical to have metrics in place whenever you provide e-learning opportunities for your workers. MORE
Mark Twain’s popularized phrase, “There are three kinds of lies: lies, damned lies and statistics,” may seem like an odd way to lead into something that supports the use of metrics, but it highlights the fact that just because there’s a bar graph, trend line or something else having to do with numbers, that doesn’t mean a set of metrics is infallible. How can we avoid making missteps with metrics? MORE
Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates. MORE
Why is ROI not a commonly used metric for success in learning? There is simply no reason that a learning program – be it in compliance, onboarding, sales, or leadership – can’t be measured and tied off against internal systems that drive true business KPI metrics. If so, what should their performance metrics be? The post The Missing Metric: Why the Learning Industry Doesn’t Track ROI appeared first on mLevel. MORE
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense. What benefit does the Hours of Learning Completed metric provide in this scenario? Now that you can solve the Hours of Learning Completed metric, what other features should you look for in your LMS? MORE
conversation on metrics and measurement. These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.). Bob Mosher -- there is value in smile sheets. Research shows that if people like you're training, they'll take more. MORE
In this article, we’ll share seven tips to transform LMS metrics into a targeted plan of eLearning action. How To Use LMS Metrics For Targeted Online Training Resources. LMS metrics will show which method is the most popular and which one your online learners bypass. MORE
So, what can we do to identify metrics to help discover the training program ROI? Measuring impact is important for those responsible for evaluating the success of their organization’s training programs. However, it can be cost-prohibitive and resource-intensive to obtain data needed to analyze the program’s impact. Training Evaluation MORE
It’s a familiar problem – data. Lots and lots of data. A spreadsheet for one customer, another for a group of students/learners, one for that project and so on. The wealth of data that a modern training operation generates can be quite overwhelming and data overload is rapidly becoming one of the principal productivity Read More. All Training Tips MORE
The post 6 Reasons Customer Service Is an Important Metric of Employee Engagement appeared first on Training Industry. Uncategorized customer retention customer service employee engagement employee experience values MORE
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!" MORE
analytics big data content analytics learning and development metricsThere are countless ways a company can use big data and qualitative information to determine the suite of services and functionality a customer would want or need. MORE
Here, we'll discuss the second step in the learning evaluation process—identifying the success metrics most appropriate to the organization. How do I select success metrics? When choosing success metrics, we recommend a collection of metrics that cover as many of the five areas below. MORE
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense. MORE
Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications. MORE
If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric. MORE
At a very minimum you should be capturing the following metrics: Enrollment – pretty self-explanatory but worth mentioning. There may be more metrics that you want to capture as well so it is imperative that you have a LMS that can have their reporting easily extended. The purpose of a learning management system is to not only deliver course content, but also to report on user activity. But what are the reports that actually matter? MORE
While Training Orchestra and Watershed support a number of business scenarios, the following metrics are the essential stepping stones to sound decision-making as it relates to measuring the effectiveness of your classroom training investment. MORE
Here are a few examples of companies with flawed performance metrics. This is an instance of a counterproductive metric: the organization’s own goals (providing excellent patient care) cannot be met because of the new requirements. Given that his manager’s own rating hinges on the performance of her staff, it looks like Tobias will be getting away with it until the metrics are revised. Flawed Metrics MORE
Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves. MORE
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Don’t worry, retail and hospitality leaders—your metrics are coming up! The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part One appeared first on Inkling. At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. MORE
I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts. MORE
When return on learning (RoL) metrics include evidence of positive impact on business outcomes, Learning &Development, as a function, moves to becoming a strategic business enabler! “What doesn’t get measured, doesn’t get done” – so goes the saying! MORE
More importantly, are the metrics in-line with your expectation of how far along these learners should be within the course? A major part of learning management is reporting. For many organizations it is important for them to see if their employees have compelted certain training. MORE
The post The Metrics of Learning and Dangers of Multitasking appeared first on mLevel. The process of learning and why it’s so important. Learning isn’t as cut and dry as you might think. It’s not just reading a textbook, acing your test, and calling it a day. MORE
Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . MORE
The second principle is perhaps even more interesting and relates to personal metrics: "As mobile learning is a blend of the digital and physical, diverse metrics (i.e., MORE
But it’s not all doom and gloom because training metrics can help you catch those nasty issues before they’re repeated, and improve the value of your training efforts. Know Your Metrics From Your KPIs. This is why KPIs are often used to implement metrics. MORE
It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure. MORE
Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics. MORE
" The precursors for measuring are 1) Setting the guidelines and standards; 2) Managing the project; 3) Capturing the metrics; and 4) Usability. Capturing the metrics. Metrics can be captured for measuring productivity, defect density, budgeting or cost, etc. The The following metrics analysis should be carried out for projects (overall and phase-wise where applicable), and corrective action taken when required. by Kiranmayee Pamarthy. MORE
Metrics Related Topics Origin Learning
APRIL 5, 2016
When return on learning (RoL) metrics include evidence of positive impact on business outcomes, Learning &Development, as a function, moves to becoming a strategic business enabler! “What doesn’t get measured, doesn’t get done” – so goes the saying!
KnowledgeCity
JULY 26, 2018
There is a lot of buzz about metrics when it comes to e-learning, but do you understand what metrics are in relation to your training program? That’s why it is critical to have metrics in place whenever you provide e-learning opportunities for your workers.
Your Training Edge
NOVEMBER 1, 2012
If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric.
Absorb LMS
JUNE 6, 2016
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense.
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What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more. Click to download
Clark Quinn
JUNE 4, 2014
Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.
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Dashe & Thomson
JULY 18, 2018
So, what can we do to identify metrics to help discover the training program ROI? Measuring impact is important for those responsible for evaluating the success of their organization’s training programs. However, it can be cost-prohibitive and resource-intensive to obtain data needed to analyze the program’s impact. Training Evaluation
Your Training Edge
JULY 10, 2015
Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications.
Administrate
JUNE 23, 2016
It’s a familiar problem – data. Lots and lots of data. A spreadsheet for one customer, another for a group of students/learners, one for that project and so on. The wealth of data that a modern training operation generates can be quite overwhelming and data overload is rapidly becoming one of the principal productivity Read More. All Training Tips
Your Training Edge
SEPTEMBER 13, 2012
Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics.
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Download this eBook & learn how to demonstrate the full value of your program by combining traditional training metrics with the data in your CRM Want to take your training data one step further?
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The Logical Blog by IconLogic
MARCH 9, 2014
" The precursors for measuring are 1) Setting the guidelines and standards; 2) Managing the project; 3) Capturing the metrics; and 4) Usability. Capturing the metrics. Metrics can be captured for measuring productivity, defect density, budgeting or cost, etc. The The following metrics analysis should be carried out for projects (overall and phase-wise where applicable), and corrective action taken when required. by Kiranmayee Pamarthy.
mLevel
DECEMBER 8, 2017
Why is ROI not a commonly used metric for success in learning? There is simply no reason that a learning program – be it in compliance, onboarding, sales, or leadership – can’t be measured and tied off against internal systems that drive true business KPI metrics. If so, what should their performance metrics be? The post The Missing Metric: Why the Learning Industry Doesn’t Track ROI appeared first on mLevel.
Ontuitive
FEBRUARY 5, 2013
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!"
Watershed
JULY 31, 2018
While Training Orchestra and Watershed support a number of business scenarios, the following metrics are the essential stepping stones to sound decision-making as it relates to measuring the effectiveness of your classroom training investment.
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And are you combining it with other business metrics to uncover the impact of your training program? How actionable is your customer education data?
Learning with e's
OCTOBER 11, 2013
The second principle is perhaps even more interesting and relates to personal metrics: "As mobile learning is a blend of the digital and physical, diverse metrics (i.e.,
Content Raven
FEBRUARY 10, 2017
analytics big data content analytics learning and development metricsThere are countless ways a company can use big data and qualitative information to determine the suite of services and functionality a customer would want or need.
mLevel
AUGUST 17, 2017
The post The Metrics of Learning and Dangers of Multitasking appeared first on mLevel. The process of learning and why it’s so important. Learning isn’t as cut and dry as you might think. It’s not just reading a textbook, acing your test, and calling it a day.
Absorb LMS
JUNE 6, 2016
Defying the odds of extinction, this metric is still very much in use today, demanded by governments, regulatory bodies, and some learning departments that are still doing things the way they did 30 years ago. The Hours of Learning Completed metric now makes very little sense. What benefit does the Hours of Learning Completed metric provide in this scenario? Now that you can solve the Hours of Learning Completed metric, what other features should you look for in your LMS?
Advertisement
metrics in the workplace? Instead, they judge value by hard metrics. metric for management to look at in. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
TalentLMS
OCTOBER 15, 2014
It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure.
TalentLMS
JULY 25, 2018
In this article, we’ll share seven tips to transform LMS metrics into a targeted plan of eLearning action. How To Use LMS Metrics For Targeted Online Training Resources. LMS metrics will show which method is the most popular and which one your online learners bypass.
eFront
NOVEMBER 28, 2017
But it’s not all doom and gloom because training metrics can help you catch those nasty issues before they’re repeated, and improve the value of your training efforts. Know Your Metrics From Your KPIs. This is why KPIs are often used to implement metrics.
Coreaxis
MAY 17, 2018
Here are a few examples of companies with flawed performance metrics. This is an instance of a counterproductive metric: the organization’s own goals (providing excellent patient care) cannot be met because of the new requirements. Given that his manager’s own rating hinges on the performance of her staff, it looks like Tobias will be getting away with it until the metrics are revised. Flawed Metrics
Advertisement
metrics in the workplace? Instead, they judge value by hard metrics. metric for management to look at in. 1 kineo.com info@mplus.kineo.com 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon.
Clark Quinn
FEBRUARY 1, 2011
I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts.
LearnDash
JUNE 19, 2017
At a very minimum you should be capturing the following metrics: Enrollment – pretty self-explanatory but worth mentioning. There may be more metrics that you want to capture as well so it is imperative that you have a LMS that can have their reporting easily extended. The purpose of a learning management system is to not only deliver course content, but also to report on user activity. But what are the reports that actually matter?
Watershed
FEBRUARY 13, 2018
Here, we'll discuss the second step in the learning evaluation process—identifying the success metrics most appropriate to the organization. How do I select success metrics? When choosing success metrics, we recommend a collection of metrics that cover as many of the five areas below.
Training Industry
JUNE 4, 2015
Mark Twain’s popularized phrase, “There are three kinds of lies: lies, damned lies and statistics,” may seem like an odd way to lead into something that supports the use of metrics, but it highlights the fact that just because there’s a bar graph, trend line or something else having to do with numbers, that doesn’t mean a set of metrics is infallible. How can we avoid making missteps with metrics?
Speaker: Mike Kunkle, Founder & Sales Transformation Architect, Transforming Sales Results LLC
Traditional sales onboarding methods have not produced a strong return on investment or moved the needle on the sales metrics that matter. The way that top-performing organizations onboard new employees has changed significantly over the last five years.
Inkling
MAY 16, 2016
Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: .
Inkling
MAY 9, 2016
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Don’t worry, retail and hospitality leaders—your metrics are coming up! The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part One appeared first on Inkling. At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key.
Inkling
MAY 23, 2016
Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates.
Training Industry
AUGUST 30, 2018
The post 6 Reasons Customer Service Is an Important Metric of Employee Engagement appeared first on Training Industry. Uncategorized customer retention customer service employee engagement employee experience values
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to metrics that business sponsors care about such as. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. they need to succeed. Our experience.
Learning Visions
APRIL 24, 2012
conversation on metrics and measurement. These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.). Bob Mosher -- there is value in smile sheets. Research shows that if people like you're training, they'll take more.
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