Take Onboarding to New Heights
To respond to rapid changes in demand, Delta Air Lines needed an employee onboarding program designed and implemented in 4 weeks. AllenComm not only delivered on time, but their collaboration with Delta also revolutionized how the org supports learning and demonstrated that experiential learning within a hybrid learning ecosystem can significantly increase speed to proficiency.
The results far exceeded Delta’s expectations.The time it takes reservation specialists to respond to customers has been substantially reduced, and call productivity has increased 15%. By personalizing the learner modalities, the program has new employees feeling connected, confident, and able to contribute sooner. And the airline’s onboarding capacity has increased 207%.
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