2002, Firewalls and Knowledge Worker

Ten years after

Jay Cross's Informal Learning

JANUARY 10, 2009

In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Half of a high-school grads lack the fundamental skills required of an entry-level knowledge worker. Workers are learners, and learners are workers. Today, all knowledge workers are free agents.

Authoring Tools

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Informal Learning – the other 80%

Jay Cross

APRIL 16, 2013

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]

Informal Learning

Informal Learning Informal Blended Learning Authoring Tools

eLearning Learning

Ten years after

Informal Learning – the other 80%

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