2003 Communities of Practice Create Services 
Kapp Notes
JANUARY 25, 2013
VOI seeks to measure the idea of creating a life-long learner, of tying educational outcomes to economic development and of creating value through collaborative learning at every level of the college. Community colleges must have a unified digital campus to attract and retain students. Johnson community college initiative. [3]
Jay Cross
APRIL 16, 2013
The people who create the most value are those who know the right people, the right stuff, and the right things to do. Improving service and processes. Creating value for all stakeholders. Disregard for creating new knowledge (for the trainer “knows it all.”) Keeping the promises made to our customers. from the learning.
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