2018 Customer Service Ratio Trends 
Ideaon
APRIL 9, 2020
Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.
eLearning 24-7
OCTOBER 1, 2019
T his post covers a list of systems that I’d recommend on any given day, that based on nearly 20 years of experience in online learning, and witnessing the trends, the duds, the promises and disappoints. Top five system for 2018 and 2019 in my rankings. NexGen is average, Metrics is okay, and data visualization is lacking.
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Ideaon
APRIL 9, 2020
Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.
Learningtogo
MARCH 29, 2018
Originally posted on eLearningArt.com | March 19, 2018 by Bryan Jones. The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]? Guess what aspect ratio a video is?…
eLearningArt
MARCH 19, 2018
The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. Guess what aspect ratio a video is?…
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