Alternatives Firewalls Knowledge Worker Search 
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Google search for web resources. A police officer asks a man searching for his keys under a streetlight, “Are you sure you lost them here?”. Workers are disgruntled.
Jay Cross
APRIL 16, 2013
Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]
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