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Informal Learning – the other 80%

Jay Cross

Workers who know more get more accomplished. Most of what we learn, we learn from other people — parents, grandparents, aunts, uncles, brothers, sisters, playmates, cousins, Little Leaguers, Scouts, school chums, roommates, teammates, classmates, study groups, coaches, bosses, mentors, colleagues, gossips, co-workers, neighbors, and, eventually, our children. The organization establishes the goals and gives the workers flexibility in how to meet them. About the Author.