Brain Communities of Practice Metrics Sun 
Jay Cross
NOVEMBER 18, 2009
Jenna Papakalos: Communities of practice belong to training. Bob MacKie: There is also learning using community of practice outside the organization e.g. purchasing agents, chefs etc. Judy Muller: Intuit.great idea to implement active practice of it's core "customer focus". Would love to pick your brain!
Jay Cross
JUNE 28, 2009
But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. In an environment of continuous flow and interaction, there’s a need to consider an emerging metric: return on investment in interaction (ROII). These platforms’ architectures facilitate purposeful cross-silo communications and exchange.
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