Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Don Kirkpatrick proposed a model for measuring the outcomes of training. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Instead, managers should inspire workers, set expectations, and get out of the way. Managers feel training has scant impact.
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