Classes Firewalls Knowledge Worker Mentoring 
Jay Cross's Informal Learning
JANUARY 10, 2009
Not just in class. In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Supplement it with on-job learning, coaching, mentoring, apprenticeship, buddy systems, study groups, electronic libraries, and opportunities to try things out in the “real world.”. Learn or die.
Jay Cross
APRIL 16, 2013
I’ll be leading a series of master classes on informal learning and working smarter in Europe. Formal learning - classes and workshops and online events – is the source of only 10% to 20% of what we learn at work. How many learners believe the subject matter of classes and workshops is “the right stuff?”
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