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Why Corporate Training is Broken And How to Fix It

Jay Cross

Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Apply the 80/20 rule to critical functions and seed communities of practice around them. Many of the corporations that adopted eLearning fell under the same mistaken spell that beguiled investors.