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LearnTrends: Backchannel

Jay Cross

Jenna Papakalos: Communities of practice belong to training. IT, HR, Communications, legal. Asif: Kirkpatrick talks about 'ROE -- return on expectations'. Moderator (Harold Jarche): Intuit has outsourced ALL of its learning design & development to its customers. Jenna Papakalos: Why is that? Cynan: yeah.