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LearnTrends: Backchannel

Jay Cross

Jenna Papakalos: Communities of practice belong to training. Do you have tips how to start the research? IT, HR, Communications, legal. Asif: Kirkpatrick talks about 'ROE -- return on expectations'. Judy Muller: Intuit.great idea to implement active practice of it's core "customer focus". Cynan: yeah.