Communities of Practice Knowing Doing Gap Performance Support Training 
Janet Clarey
JUNE 10, 2008
Communities of Practice! Many times, doing it right requires heavy lifting. I didn’t have much time to ‘read all about it’ when I was up to my eyeballs in training people on a new technology. Time consuming, expensive, drag on performance (in the short run). Manager support of adoption decision.
Jay Cross
JUNE 20, 2011
From there, the book can delve into ways to do that, for example Dare2Share, the SUN Learning Exchange, accessing just-in-time tips via Twitter, mobile podcasts, Cisco’s communities of practice, and so forth. Now it is made of calls to action, performance support, exercises, and tools. Then on to the next topic.
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