Compliance Informal Learning Knowledge Worker Social Software 
Jay Cross
AUGUST 3, 2012
Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. Social software facilitates conversation. Serving enterprise customers.
Jay Cross
JULY 17, 2012
However, go to any training conference, including ASTD’s own International Conference and Exhibition, and you don’t hear much about instructor-led training or self-paced learning. Training is not the same as learning. Real learning takes place elsewhere. Workers are making more of their own decisions. Network Era 2010 -.
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