eLearning 24-7

JANUARY 5, 2011

When it comes to the e-learning market, specifically the LMS space (and you can toss in LCMS, CMS, Learning Portals as well), there are a lot of traps that customers fall into and can’t get out. Sometimes it is a result of the vendor, other times it is a failure of due diligence on the part of the soon to be customer.

Case Study 61

Case Study Custom vendor SkillSoft 61

eLearning 24-7

JANUARY 8, 2010

What about the cost of customer service (more on that in a second)? Reason: It is simple, if you went into a car dealership, and looked at all the cars, test drove one and said okay, I want it. One note: This is under the assumption you are signing a multi-year contract for your system. Customer Service.

Association LMS 53

Association LMS Association Learning Management System Scanning LMS 53

eLearning 24-7

JANUARY 8, 2010

What about the cost of customer service (more on that in a second)? Reason: It is simple, if you went into a car dealership, and looked at all the cars, test drove one and said okay, I want it. One note: This is under the assumption you are signing a multi-year contract for your system. Customer Service.

Association LMS 45

Association LMS Association Learning Management System Scanning LMS 45