Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Don Kirkpatrick proposed a model for measuring the outcomes of training. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? They are rewarded for delighting customers in innovative and non-routine ways. Standardized courses and workshops multiplied.
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