Customer Service Effectiveness Emergent Knowing Doing Gap 
Limestone Learning
JUNE 28, 2019
Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.
Jay Cross
JUNE 20, 2011
Within self-development, there are such things as leading better meetings, becoming a more effective speaker, improving one’s memory, being more persuasive, managing projects well, and writing to the point. A name for the category will emerge down the road. Our target is emergent. What on earth does one call a new species?
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