Customer Service Knowing Doing Gap Theory Voice 
Limestone Learning
JUNE 28, 2019
Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.
Jay Cross
JUNE 20, 2011
I thought I’d be able to do this by changing the voice of the Fieldbook. They aren’t very good at converting theory into practice. “Picasso said, ‘I do things I do not know how to do in order to learn how to do them.’ By definition, unbooks are in perpetual beta.
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