Customer Service Privacy vendor White Paper 
eLearning 24-7
OCTOBER 17, 2016
Regardless if it is employees, fellow businesses/clients (B2B), customers or some/all of the above, you will have a use case – a learner case. This isn’t the same as a user case study you see on vendors websites (which btw are nothing more than marketing materials wrapped up in a “research” like angle.
eLearning 24-7
FEBRUARY 2, 2022
Some of the questions regarding privacy/security and customer support were included as part of the analysis. Vendors who have been certified by TCWG for Customer Support, received additional points compared to those who have demurred or declined to seek certification for their customer service and support.
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