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Why Corporate Training is Broken And How to Fix It

Jay Cross

Training departments are no more at fault than bankrupt companies like Blockbuster Video, Borders, Silicon Graphics, Nortel Networks, Circuit City, Bethlehem Steel, Smith Corona, Polaroid, Wang Labs, or Underwood Typewriters. What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Person-to-person instruction is no longer cost-effective. After the war, big corporations replaced small companies. Social.