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Evaluating Training – Capturing the Benefits Aspect of ROI

Obsidian Learning

Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. The cost part of the formula is easier to determine, and the process of doing so has been described in our white paper. Calculating ROI. That’s some expensive happiness.

ROI 40
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Informal Learning – the other 80%

Jay Cross

Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows. The start-up stiffed me but the paper morphed into the Informal Learning book. IBM white paper by Rob Cross. unlearning, improve signal-to-noise ratio by eliminating bad channels).