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Why Corporate Training is Broken And How to Fix It

Jay Cross

Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Managers in collaborative organizations trust workers to be guided by corporate values and mission. On the West Coast, everybody trusts you until you screw up.” Trust drives out micro-management.