Usability and Learnability
Clark Quinn
JANUARY 16, 2009
He ended up with a core list of features that still defines Personal Information Management ( PIM ) today. For one, it’s integrated all the message you can get, SMS, IM, eMail into one place to respond. You’ve got to really get to know the problem to get the right answer. The latter got codified into the Zen of Palm.
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