Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
Learning Visions
MARCH 23, 2010
Bob’s list of favorites: Job aids CoPs (wikis, blogs, forums) learning portal reference materials…. FAQs Help Desk SIMS Pod casts coaching ereference webinars recorded webinars instant messaging. not the voiceover or the pictures. The average length of help desk calls are 20 minutes.) You don’t want the objectives!
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