Learning System Vendors Support Ratings
JULY 6, 2018
While I have conducted random sampling (as you would have with any polls out there), and data collection as part of my LMS RFP Template (New version now out), I believe it needs to be expanded. It asks for metrics from the vendor. Vendors who fail to disclose any information, including metrics, will be called out in a future blog post (September). . Last question, before metrics. Metric Time. What is the ratio of support tickets to number of clients?