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Mon.May 23, 2016

customer-service-ratio

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

MAY 23, 2016

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics

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Metrics Customer Service Ratio Services

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