Two great examples of this in action includes the  Alcatel-Lucent ALU YouTube Service and the great work that my buddy Bert Sandie has accomplished over at  Electronic Arts. A few facts about YouTube: 24 hours of content is uploaded every minute. YouTube has more than 490 million unique users worldwide per month. There are over 92 billion page views each month. Users spend roughly 2.9 billion hours on YouTube in a month. The average user spends 15 minutes each day viewing videos. Clearly, as a consumer society, we are beginning to evolve both our sharing and viewing habits. security. MORE >>

Help is on the way – and that help is Content as a Service (CaaS). The “service” puts your content in a centralized cloud-based repository and provides access to it from applications via an API. topic, for example, may be part of an eLearning course; or it may be fetched by a field service technician from his smart phone; or by a sales person looking for sales strategy pointers via a tablet; or a student getting their homework assignment from Facebook. For better or worse, the development of learning content has been a one-way push process. Do not despair. MORE >>

The latest " 10X10 " (ten tips and ten resources) from RealTime Performance is about customer service. It's a useful list of ideas for improving employee performance as it relates to customer service and a book title that corresponds to each suggestion. Communication Customer Service Employee Engagement Organization Culture customer service engagement RealTime Performance Ritz-Carlton trustEmployees can read these books to learn more about each idea. The key to most successful relationships with customers, as it is in all relationships, is a sense of mutual trust. MORE >>

Top of this list of demands is Customer Service and from this episode it would appear to not be a part of the Apple culture. Apple could see this as an opportunity to redefine service in the tech industry, which has been historically poor. The very presence of 3rd party companies offering technical help as a middle-man suggests that this much is true – the Geek Squad wouldn’t exist in a market place where tech suppliers excelled at customer service. If they fail to service their mainstream audience then their products brand appeal will suffer. Perhaps I am. MORE >>

Let me start with some of the ones that are probably more relevant to this particular inquiry: Examples of online communities in the financial services industry - FreshNetworks , March 17, 2009 7 Creative Ways to Introduce Social Media to Your Team - Learning Putty , October 22, 2009 Using Online Forums in Social Learning - Learning Putty , October 19, 2009 Change agents, group forums and the one percent rule. That forum is still up and running. They see the benefit of the tool in a strict learning environment, but have difficulty seeing its use in an expanded role. Great question. MORE >>