6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.
My Customer Service Reps Are Better Than Yours
AUGUST 10, 2016
Working on the front line in customer service, whether in person or over the phone, can be tough. “No customer picks up a phone and calls a call center, sends an email or asks to chat with an agent because they’re super happy with their service,” said Marilyn Tyfting , senior vice president and chief corporate officer for TELUS International. Engagement is a team sport.
When To Use Services Like Lynda.com
MAY 2, 2016
At this point it’s probably safe to say that every organization knows that having an elearning program in place is beneficial to their employees and to the bottom-line. Still, not everyone has “taken the plunge” There could be a few reasons why this is the case but probably the most cited reason is cost of implementation. Yes, elearning has many benefits, but it isn’t free.
8 Key Customer Service Skills Every Employee Needs
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Everyone in customer service will come across a situation they don’t know how to handle.
How to Choose Between On-Demand and Instructor-Led Training
A critical path decision for companies offering training and education services is whether to offer on-demand training, instructor-led training, or both. Each has its pros and cons, and will have different success rates depending on your organization's needs
The #IndieTech Approach to LMS Customer Service
JUNE 9, 2016
While most software companies spend a high percentage of resources on marketing to connect with people outside of their current client base, Wisetail has deployed the reverse by investing in high quality LMS customer service. The post The #IndieTech Approach to LMS Customer Service appeared first on Wisetail. All Client Experience (CX) LMS Best Practices Customer service CX indietech LMS
Customer Service and eLearning
AUGUST 12, 2016
With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Soft Skills. Operational Training.
A Modern Workplace Learning Service
JUNE 21, 2015
I have shared my Modern Workplace Learning (MWL) framework in a number of places (for example, here and here). I use it to illustrate how we need to embrace all the different ways that we learn at work. However, it is not meant to imply that all these elements need to be added into the “training […]. Social learning
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference. Right on.
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. Off-the-Shelf Course Success. By Megan Torrance, CEO TorranceLearning. Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. capital. of learners. You’re.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel. The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two appeared first on Inkling. Operational Excellence.
B2B eLearning Solutions Combine Affordable Services
OCTOBER 20, 2015
Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A. topyx.com.
Service Thinking and the Revolution?
OCTOBER 7, 2014
A colleague I greatly respect, who has a track record of high impact in important positions, has been a proponent of service science. And that’s me with service science. And that’s the perspective I’d been missing when I’d previously heard about it, but Hastings & Saperstein presented it last week at the Future of Talent event in the form of Service Thinking , which brought the concept home. The interesting idea for me was to think of bringing Service Thinking to the role of L&D in the organization. Thoughts? strategy
Microlearning Whitepaper: Small Bites, Big Impact
self-service learning. more knowledgeable in their jobs, whether it was safety knowledge, product knowledge, customer services practices or policies and procedures10. Sitel shortened customer service rep onboarding time by 26%, increased sales 13% above target and reduced operating costs by up to 20%. Microlearning: Small Bites, Big Impact. The times they are a-changin’.3
Announcement of Video Production Services from KZO Innovations
FEBRUARY 18, 2016
During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!
co-creation as a service
Learning and Working on the Web
NOVEMBER 25, 2015
That is why I offer co-creation as a service. This is not a cookie-cutter type of service. Most best practices are self-evident, whereas the problems that consume our time and efforts are usually complex. Instead of looking for best or good practices, we should take the time and money to invest in an experiment. What works for one organization often will not work for another.
TOPYX LMS and EdTek Services Announce Partnership
JANUARY 25, 2016
BONITA SPRINGS, FL – Interactyx, the developer of the TOPYX® learning management system (LMS) software , and EdTek Services, Inc. , a full-service eLearning technology and support provider for small to midsize organizations, are excited to announce a strategic partnership to jointly serve the growing eLearning market. EdTek Services, Inc., About EdTek Services, Inc.:
Customer Service Run Amok
The Peformance Improvement
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Not everyone wants to talk to an automated phone service or talk to a customer service rep who acts like a robot. Now, you’d think that a company that size would have state-of-the-art, world-class customer service. That was not my experience.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. they need to succeed. Our experience. audience organizations consistently.
Do we need product evangelists for each product/service?
JULY 1, 2015
But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Since technology moves so fast, it in fact anticipates trends by satisfying needs the market doesn’t even know it has yet – this is why marketing today has the role of actually preparing the market for new products and services which are evolving at an incredible pace. In the B2B sector, sophisticated services that are widely used in mature markets (Ex. Conclusion.
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.
What is Self-Service Learning?
JANUARY 20, 2016
Self-service – it’s a term that most of us view as synonymous with convenient, quick and hassle-free. With the advent of elearning , can highly motivated people better their careers through self service learning? Just what exactly is this idea of ‘self-service’ learning? What does self-service learning mean? How did self-service learning originate? Engineering.
Workbook: Gamification and Your Enterprise Learning Strategy
What motivates your sales team may not be the same as your customer service team. initiatives that continue to add value in sales, customer service, and worker safety. GAMIFICATION AND YOUR ENTERPRISE LEARNING STRATEGY W O R K B O O K GA I ION AND YOUR E I LEARNING STRATEGY W O R K B O O K 2Table of Contents. Introduction.3 What is Gamification? Gaming vs. Gamification.4 Conclusion.16
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.
Spring Service Day
MAY 23, 2013
Other projects for the Service Day included landscaping, planting trees, and painting the hallways. Company News Austin community service company news Entrepreneurs Foundation On May 17, members of the Enspire team enjoyed a day in the sunshine volunteering at Brooke Elementary in East Austin. The event was organized by the Entrepreneurs Foundation of Central Texas and brought together over 500 volunteers from companies all over Austin. The group started the day with lively music performed by the only elementary school Mariachi band in town!
Managed Learning Services – Time To Re-invent Your Training Function
JUNE 30, 2016
Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. The spectrum of services that are offered by a Managed Service Provider includes Training Administration, Vendor Management, Strategic Sourcing and Training Delivery.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business. And the effectiveness of a business presentation is determined by its style, design, structure and overall attractiveness.
Whitepaper: When The LMS Isn’t Enough
continue to add value in sales, customer service, and worker safety. When the LMS isn’t Enough How to Turbocharge Your LMS and Improve. Learning Retention for Bottom Line Results W H I T E P A P E R 2Table of Contents. The LMS is running out of gas.3 The LMS doesn’t have enough horse power.4 Turbocharge your LMS.6 Start your engines.7 Introducing the Axonify Continuous Learning Model.8
The Importance of LMS Self-Service
FEBRUARY 23, 2016
As an administrator of a learning management system it is important that you incorporate elements of self-service into your platform. What are some ways that you can incorporate self-service components to your LMS? The easiest form of self-service is to allow for users to register themselves into any online course they wish to take. Sure, it will make life easier for you.
Friday Spotlight > Fall Service Day
NOVEMBER 9, 2012
Other projects for the Service Day included reinforcing the trail with river rocks, sealing the new deck at the wildlife center and installing new signs along the trails. Blog Company News Austin community service Entrepreneurs Foundation Friday SpotlightThe event was organized by the Entrepreneurs Foundation of Central Texas and brought together 550 volunteers from 23 companies.
The updated C4LPT Directory of Learning & Performance Tools & Services
DECEMBER 7, 2015
It has also been expanded to include a Services category – for both […]. The Centre for Learning & Performance Technologies (C4LPT) Directory of Learning & Performance Tools has been completely updated and revised, and each tool now has its own entry. It also includes new Like buttons for you to rate the tools and platforms listed. Social learning
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning
Trust, Employee Engagement, and Customer Service
The Peformance Improvement
JULY 13, 2011
The latest " 10X10 " (ten tips and ten resources) from RealTime Performance is about customer service. It's a useful list of ideas for improving employee performance as it relates to customer service and a book title that corresponds to each suggestion. Employees can read these books to learn more about each idea. This "10X10" offers some suggestions for building trust.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part One
MAY 9, 2016
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Speed of service: A strong indicator of employee effectiveness, speed of service measures the ability of a QSR employee to fill a customer’s order. Staff that is well-trained can service customers more efficiently and deliver more positive customer service experiences—without sacrificing food quality. 4. Operational Excellence. 1. Employee Productivity. 3.
De-escalate Your Angry Customers with Customer Service Training
SEPTEMBER 14, 2016
This statement differentiates good and bad customer service. In this context, customer service training takes the center stage. Customer care executives, front-line employees, technical support representatives, service technicians, and anyone who answers customer calls – we can keep them all in our target audience bracket. How it benefits the customer service executive.
Self-Service Custom Infographics (@visually) in education
Dont Waste Your Time
MARCH 14, 2012
On many occasions the infographic simply did not work, I was not able to download or embed it, I kept having new windows popping up all over the place, I was logged out countless times, and it is only through sheer determination that I continued and got these two above done – I would normally have given up long before now! I am sure the service will improve … ? Visual.ly
Are Your Food Service Employees "In The Know"?
FEBRUARY 4, 2015
We''re sending some love to the service industry today through our featured courses! We may often focus on business skills, but OpenSesame has plenty of food service and hospitality courses available too. Restaurant employees must know about proper techniques in order to avoid the negative effects that can be caused by unclean hands in a food service environment. .