Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0 empathy empathy with customers engagement Innovatio Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. The recent buzz around the concept of social business points to the growing importance of social networks and communities to the evolution

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people. Brands Change Management Customer Experience Experience Design social media brand dialogue PR 2. Commentators and practitioners of experience design tend to focus on the latter while largely ignoring the former. A

Tags: Customer Communities Digital Ethnography Ethnography Ubiquitous Computing consumer research customer community ditial ethnography empathic research empathy with customers Experience Design netnograph I've discussed ethnography several times before, the first taking note of the trend toward virtual anthropology and the next talking about the significance of Tom Boellstorff's ethnography of Second Life, followed by a couple of posts about ethnography in relation to empathy and globalization. Indeed, Cheskin's Davis Masten and Tim Plowman characterized digital ethnography

Spies Use Custom Videogames to Learn How to Think By Michael Peck

Tags: Camtasia Studio Customer Videos Screencast 2 If a picture is worth a thousand words, what's a screencast video worth? How about $2.4 million?! I was really

You can see Allessandria at 21:30 of the following video: Intuit used to produce the content themselves, but they have transistioned to hiring their Accountants (their customers) to produce the training content for them. Many of these accountants already provided training to their end customers, so providing training to other accountants was an easy extension. It's an interesting idea and something that can be applied in many other domains. The Business of Learning (see Free Online Conference – Future of Learning with Recordings Here ) event went really well.

Turns out it was written by "Sean D'Souza ":[link] who has a great site, "PsychoTactics":[link] that uses an understanding of psychology to understand why customers buy (or do not buy). I Tags: Camtasia Studio Customer Videos Screencast of the Week 26 4 A blog post title caught my eye last week, 'Why Most Screencasts And Online Presentations Are Tedious (And How To Fix It)'! I

If you’ve been reading this blog for a while you’ll know that I recommend looking at web design sites and at other media-related industries for inspiration . This is a good way to learn about different screen layouts and color schemes. And then consider how they might work in your elearning courses.

Ask and see what can be done by the vendor Customization can be a big deal when it comes to your LMS/LCMS for a simple fact, many of times what you are purchasing is “off the shelf” and comes with standard features. labels on the front (what the end user/employee/customer sees), header changes, text, etc.  Now, customization Let’s pose a hypothetical: You are close to deciding on your LMS/LCMS, however you notice there are items or components or reports you want to include or have, but they are not available on your solution. 

As one of the vendors ourselves, I have found that a few (ok, I’ll admit, more than a few) customers make assumptions that the vendor would take care of all such assumed items automatically and that they are obvious. These tips are from our own experience of selling, customizing and implementing LMS systems over the years. Tags: Learning Management Learning Selecting an LMS is a challenging task and that’s just because it takes care of an important business function and needs to work well. The web today holds a great deal of information on how to select an LMS, LMS Selection