Skip to content Follow: RSS Twitter LearnNuggets Nuggets of Learning Stuff Home About Resources Tags articulate , tutorial My first stab at a custom Articulate Community Player by Kevin on May 17th, 2010 Updated: May 21, 2010 – Lesson I: Making Your Own Custom Articulate Player Actually, I started out with hopes of developing my own Articulate Engage Interaction. Just about that time, I came across Dave Mozealous ’ blog titled “ How I created a custom Articulate Presenter skin in less than an hour. My first custom skin! This is a VERY basic custom player. MORE >>

The latest " 10X10 " (ten tips and ten resources) from RealTime Performance is about customer service. It's a useful list of ideas for improving employee performance as it relates to customer service and a book title that corresponds to each suggestion. The key to most successful relationships with customers, as it is in all relationships, is a sense of mutual trust. For example, one tip is: Grant employees as much autonomy as possible when working with customers to meet their current and future needs. Employees can read these books to learn more about each idea. MORE >>

Tags: Customer Communities Digital Ethnography Ethnography Ubiquitous Computing consumer research customer community ditial ethnography empathic research empathy with customers Experience Design netnography MORE >>

Like it or not customers are talking about you online, are you there to listen and respond? Twitter hasn’t replaced the telephone for customer support yet, but the list of companies using it as a customer support channel is growing. It struck me listening to the conversations at the show that customer service is a good place to start in social media. Customers and your employees have more power than ever before. Forrester talks about this as an “empowering&#   the customer and companies are scrambling to find ways to keep these customers satisfied. MORE >>

Create custom versions of your button for each Captivate button state and import them using the Button object. Preview the project to see your custom button in action. by Jonathan Shoaf. Consistency is important when delivering eLearning. This is why most eLearning professionals develop a standard look and feel for all their courses. Learners need to be focused on learning the topic, not on finding out how to get to the next page or which button to click next. Buttons are a part of a standard look and feel and they need to be consistent through all of your courses. Problem. MORE >>