Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0 empathy empathy with customers engagement Innovatio Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. The recent buzz around the concept of social business points to the growing importance of social networks and communities to the evolution

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people. Brands Change Management Customer Experience Experience Design social media brand dialogue PR 2. Commentators and practitioners of experience design tend to focus on the latter while largely ignoring the former. A

Spies Use Custom Videogames to Learn How to Think By Michael Peck

Tags: Camtasia Studio Customer Videos Screencast 2 If a picture is worth a thousand words, what's a screencast video worth? How about $2.4 million?! I was really

You can see Allessandria at 21:30 of the following video: Intuit used to produce the content themselves, but they have transistioned to hiring their Accountants (their customers) to produce the training content for them. Many of these accountants already provided training to their end customers, so providing training to other accountants was an easy extension. It's an interesting idea and something that can be applied in many other domains. The Business of Learning (see Free Online Conference – Future of Learning with Recordings Here ) event went really well.

Turns out it was written by "Sean D'Souza ":http://www.psychotactics.com/publicitysmall-business-ideas-and-marketing-strategies who has a great site, "PsychoTactics":http://www.psychotactics.com/about, that uses an understanding of psychology to understand why customers buy (or do not buy). I Tags: Camtasia Studio Customer Videos Screencast of the Week 26 4 A blog post title caught my eye last week, 'Why Most Screencasts And Online Presentations Are Tedious (And How To Fix It)'! I

Ask and see what can be done by the vendor Customization can be a big deal when it comes to your LMS/LCMS for a simple fact, many of times what you are purchasing is “off the shelf” and comes with standard features. labels on the front (what the end user/employee/customer sees), header changes, text, etc.  Now, customization Let’s pose a hypothetical: You are close to deciding on your LMS/LCMS, however you notice there are items or components or reports you want to include or have, but they are not available on your solution. 

As one of the vendors ourselves, I have found that a few (ok, I’ll admit, more than a few) customers make assumptions that the vendor would take care of all such assumed items automatically and that they are obvious. These tips are from our own experience of selling, customizing and implementing LMS systems over the years. Tags: Learning Management Learning Selecting an LMS is a challenging task and that’s just because it takes care of an important business function and needs to work well. The web today holds a great deal of information on how to select an LMS, LMS Selection

Customer Experience Enterprise 2.0 So, here social media sits, between fear and faith. Needless to say, the truth about social media's implications for business design lies somewhere in the middle. The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company." ...Tags:

I know a few people who have run into major customer support problems with an LMS vendor over the past few months. It makes me ask this question: What level of customer support should you expect to receive from your LMS vendor? Customer support should be available via phone and email during regular business hours. The vendor has not provided competent support, communication has been difficult, and the project is taking months longer than what was originally expected. I’ve worked with several LMS vendors in my day (both good and bad), and this one is taking the