Franchise Custom Elearning Development
MARCH 8, 2016
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. Franchise Enablement and Consistent Customer Experiences. – ie. – ie.
Dealing with Upset Customers: The Advanced Guide
AUGUST 19, 2015
Though everyone has to deal with a disgruntled customer at one point or another, that encounter doesn’t have to ruin your day— or theirs. Unfortunately, a lot of the customer service advice out there is pretty trite: stay calm, listen, solve the problem, the customer is always right. The post Dealing with Upset Customers: The Advanced Guide appeared first on. Customer Feedback Customer Service eLearning Training & DevelopmentIn business, you can’t please everyone. That’s [.].
Creative Employees Improve Customer Satisfaction
NOVEMBER 9, 2016
Companies that want to improve their customer service levels may want to consider how well they’re investing in their employees’ creativity, suggests new research led by the University of East Anglia. Customers want a more personal service and we show that a more creative approach is a way to enhance their experience. Comment below or email editors@CLOmedia.com.
How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers. Contact our custom solutions representatives for a quote!
Choosing an LMS for Customer Training
Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
Is Customer Delight your Goal?
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnectHow would you feel if your technology talks your language? Sounds good? Wait a minute!
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions. Get feedback from your customer service staff.
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses. With customized training courses, you can be sure that you get much more than you pay for.
Effective Training Inspires Customer Loyalty
FEBRUARY 15, 2017
And we know that clients that are educated and engaged are more loyal customers. Customer training is important because loyal customers are highly valuable. customer success Enterprise YouTube elearning learning paths online trainingWe know that online training leads to more educated and engaged clients.
How to Create a Customer Training Strategy
Want to develop an effective customer training strategy for your organization? Download this guide to learn some simple steps you can follow to set your team up for success. Click to download
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Let’s start by presuming that your social learning flight has taken off.
Why our customers love customer success
JUNE 30, 2016
Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way.
Custom eLearning Development: When Does It Make Sense?
MAY 8, 2015
That’s why custom eLearning development exists–not every course is a one-size-fits-all endeavor. For their keen design skills, our custom development team was even awarded “Best Soft Skills Solution” at the the 2013 DevLearn conference, and you can trust us to work with you and make the best possible courses from your ideas.
Defining Customer Success
JANUARY 27, 2017
Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone. Remember, each customer experience is either doing damage to your brand or helping to promote it. Other times, it's anyone's guess.
Customer Training Completion Rates
Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy. Download the study to learn what kind of content keeps learners engaged, how long courses should be, and more
6 Great Project Management Tools for Custom eLearning Development
MARCH 5, 2014
We are often asked what project management tools we use for our Custom eLearning Development. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers. Chat and video services are both available. 5.
Customer Relationship Management
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. As such a number of integrations have been developed. Integrations Moodle
2016 Training Trends: Connecting Training to Customers
DECEMBER 14, 2016
In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives. These leaders are placing a growing emphasis on connecting training to customers. https://www.youtube.com/watch?v=GdpCCGsWb-8
Adobe Captivate: Custom Color Swatches
I Came, I Saw, I Learned
JUNE 24, 2016
To create a custom swatch, create or select an existing text caption. The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel When creating a template (you can learn how by attending my 3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand. Fortunately, it's easy to create color swatches in Captivate and reuse them again and again. On the Properties Inspector, Character group, click Color.
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. Off-the-shelf courseware can also be customized to serve the needs of individuals or. Regardless of their name, creating custom performance support is. custom-made inspirational posters around the office would reinforce the skills they. most of otherwise expired custom training.
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them. While it can be frustrating to negotiate with difficult eLearning customers, it’s part of the job. Education. Illustration.
Captivate 8 Custom Motion Effect Example
FEBRUARY 10, 2015
I created a Captivate activity with a custom effect using motion and scaling to animate two cars driving away to the horizon. The movement is saved as a custom effect (drive_away) so I can reuse it, as explained by Lieve Weymeis on her blog. The custom effect contains a Left-to-Right movement (which I edited to move up instead of left to right) and a ScaleTo 0.8.
#DoGreat Custom Learning with our New eBook
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. eLearning 99 Tips for Custom Learning Custom Learning Custom Learning Tips Tips for Custom Learning
Great Custom Learning – 5 Secrets Revealed
APRIL 14, 2015
eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. 1. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].
Best Practices for Launching an LMS
When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process – and be able to measure success – is to follow the tried-and-true practices outlined in this eBook. Click to download
Raptivity Celebrates 10 Glorious Years of Customer Success!
MAY 4, 2016
Raptivity, a finely crafted interactivity builder that offers a rich collection of 190+ templates for creating eLearning interactions completes ten years of customer success. To add to the success of Raptivity, today, it is being used over 65 countries ensuring happy customers across the globe. Come, join the Raptivity Team and revel a decade full of customer success.
The Golden Age of Customer Feedback
SEPTEMBER 17, 2015
Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody. The post The Golden Age of Customer Feedback appeared first on Gyrus. Communication LMS Customer Service eLL
The Importance of Customer Reviews
OCTOBER 6, 2016
Nope, not the cherry-picked customer testimonials with glorious quotes about how your training forever changed the life of Mr Smith from London. Show of hands, how many of you have candid, honest, reviews of your training courses featured on your website? We’re talking genuine, gritty, honest, not-always-positive reviews that add an extra layer Read More Published on October 6, 2016. All Training Tips
Customizing the Articulate Storyline Player
MAY 19, 2016
In this tab, you can fully customize the layout of your player by simply clicking anything that has a checkmark next to it. Articulate Storyline has made it so fast and easy to customize a player to fit the templates and games that it will accompany. Click Here to get quick peek of the custom Articulate Storyline player templates we have in our library. It is nigh unfathomable!
The Performance Management Storm: Four Macro-Trends Driving the Change
with colleagues and customers around. update priorities that are based on customer. 1Why Your Company Will Need to. Rethink Performance Management eGuide Part 1: The Argument. for Change 2 3About this Guide Organizations are increasingly. moving from traditional performance. management systems (organized as. an annual review process) to newer. performance development systems. If the.
Can Creating Customer Loyalty be Taught?
MARCH 25, 2015
Here''s how to create customer loyalty and teach your staff to do the same. . The post Can Creating Customer Loyalty be Taught? appeared first on. eLearning Performance Improvement Sales Training & Education
Excellence in Customer Training: A Roche Case Study
JUNE 4, 2014
In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training. What should the customer know, do, or believe? How do we help the customer be successful? Who is Roche?
How does customizing of learning help to improve competencies?
NOVEMBER 13, 2015
As a learning solutions company, Origin was mandated with the task of providing a customized solution to upgrade the competencies of its workforce. So, to make an effective customized content delivery tailored to meet individual skill gaps was indeed a big challenge. What do conglomerates with highly complex product lines do to keep people charged on gaining skills?
My Customer Service Reps Are Better Than Yours
AUGUST 10, 2016
Working on the front line in customer service, whether in person or over the phone, can be tough. “No customer picks up a phone and calls a call center, sends an email or asks to chat with an agent because they’re super happy with their service,” said Marilyn Tyfting , senior vice president and chief corporate officer for TELUS International. Engagement is a team sport.
Living up to the Promise of eLearning: Closing the Learning-Doing Gap
customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com firstname.lastname@example.org 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon. And just in the last five years, the velocity at which new solutions have entered. the market has gone through the roof. We now.
Design: Custom Fonts Made Easy
I Came, I Saw, I Learned
FEBRUARY 17, 2015
by AJ Walther Ever wanted to create your own font but then realized you have no idea how to do that? feel ya, friend. And I'd like to suggest you check out FontStruct. FontStruct is pretty intuitive and easy to use for even (and perhaps especially) novice font designers. Fonts you design can be installed on any Mac or Windows computer. Click here for a nice introduction video on FontStruct with instructions for getting started. What I think is particularly nice about this tool is the social aspect.