Indeed, Cheskin's Davis Masten and Tim Plowman characterized digital ethnography as the next wave in understanding the consumer experience in a Design Management Journal article as early as 2003. Tags: Customer Communities Digital Ethnography Ethnography Ubiquitous Computing consumer research customer community ditial ethnography empathic research empathy with customers Experience Design netnography Along with any new wave in understanding comes a range of neologisms intended to clarify the cacaphony of options that emerge. MORE >>

This post comes courtesy of Theo Teeder, Director of MindLeaders ThirdForce Asia Pacific and digital literacy advocate, who shares his three “takeaways” from the recent ECDL Foundation Forum Over the past fifteen years I’ve attended many interesting and useful conferences in learning, technology and government policy. The ECDL Foundation Forum is an international conference focused on promoting  digital literacy. When it comes to digital literacy, this tension is an opportunity for innovative and nimble organisations to step in with new solutions. MORE >>

I am becoming increasingly aware of the the need to make clear a distinction between the broad concept of digital learning content, in all its many varieties, and the much narrower idea of interactive tutorials of the traditional CBT (computer-based training) variety. Unfortunately, most attempts to train l&d professionals in the design and development of digital learning materials begin and ends with the assumption that the end result will be a self-contained tutorial. Tags: digital content rapid e-learning MORE >>

At the NASA IT Summit a few weeks ago, the famed Nick Skytland of NASA gave a really good session on the use of new technology by the “Digital Natives&# and Millenials (those who grew up using this new technology).  baby boomers digital natives NASA Nick Skytland He talked about how those entering the work force were different because they didn’t need to struggle to understand the technology as opposed to Baby Boomers to whom this technology is new (speaking in general terms).  And a year ago and more I would have agreed. don’t any more.  Now that is fading away.  MORE >>

In some ways, I argued, andragogy theory seems outmoded in the light of recent rapid developments in new teaching methods, learning resources and digital media. Building on this position, I would like to examine two further concepts - namely heutagogy (Stewart Hase) and paragogy ( Corneli and Danoff ) - which may offer more appropriate ways of framing learning in the digital age. Paragogy may also find more synergy than andragogy with emerging explanatory frameworks of digital age learning such as connectivism (Downes and Siemens). Unported License. MORE >>