Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints. Instead of viewing complaint management as a cost, they see it as a priceless opportunity to fix problems, retain existing customers, and even win over new ones. At the same time, embrace the opportunity to engage with your customers. Service their needs. Don’t fight your customers. MORE >>

To talk with a customer service representative, press 4. All of our customer service agents are helping other customers. All of our customer service agents are helping other customers. All of our customer service agents are helping other customers. All of our customer service agents are helping other customers. “Thank you for calling Big Stupid Company. We value your business and look forward to serving you. Your call may be monitored for training purposes. To repeat this message, press 5. MORE >>

So almost straight away, the first part of my training was to experience what the customer experiences. had previously joined with a large elearning company for a couple of courses – and when it comes to purchasing something, I’m the toughest customer there is. Jess tells me that they have been a MindLeaders customer for years. Customer Service e-LearningToday’s post comes courtesy of Meena Toor – our second Meena and newest member of our public sector team – who reflects on her experience of our elearning. This was experience without prejudice. MORE >>

Here is how my visit went: I walked up to Customer Service, and placed the wine opener on the counter. have been a satisfied Target customer for years. have no doubt that Target does have the store policy that was quoted to me, but I would also hope that customer service employees have some flexibily on how they deal with the public. Smart customer service would have been to accept the product, take my contact information (even if they threw out the paper moments later), and I would hope. The screw part does not grab the cork very well. MORE >>

I’ve been trying to check in for my flight from Ottawa to Chicago tomorrow for 20 minutes using United’s “Easy Check-in&# service. Learn more about our mobile services.&#. was incensed by the shoddy service. wish these characters had to compete for customers rather than ride their franchises. I don’t mean to be tiresome, but I feel an obligation to call lumbering, dumb-ass companies on their crap. It started with an email reminder: “Save time by checking in online at united.com. clicked “Check in now.&#. ERROR. Continue. Continue. MORE >>