So welcome to performance support. Today’s session: Fundamental principles and practices of performer support Help you begin the journey of applying them. Allison Rossett – Job Aids & Performance Support. She says “call it performance support and not informal, cuz you can’t get a CFO to pay for informal learning.” What learners want with Performance Support – “give me the answer!” This is where performance support comes in. When trying to remember and/or apply when things change when something goes wrong These last 3 are performance support. MORE >>

That includes not only the performance skills but also meta-learning, and I decided it was also time to take another stab at capturing the concept as a graphical representation. Here we are interested in how do we evaluate our own performance, look at what we’re doing and how we can get better at it, and support ourselves through the change.  Again as preparation for our upcoming presentation (you can attend!), I was thinking about the skills necessary to cope in this new information age.  Here, I start with the hermeneutic notion of how we act in the world and learn. MORE >>

If you need additional evidence that expectations of self and others shape how well people perform on tasks, just read Claude Steele’s new book , “Whistling Vivaldi: And Other Clues to How Stereotypes Affect Us.”   In an interview by NPR “Talk of the Nation” host Neal Conan, Steele answers questions about how his 20 years of research reported in the book shows that when a math task is important to women, their performance is affected by the stereotype that all women are poor at math. If you give them difficult math, women are always going to under-perform. MORE >>

The above diagram, by Nick Milton , shows some important aspects of what influences performance [hint: blue]. Therefore there is no such thing as “ knowledge transfer “ Second, performance is taking action on knowledge. This influences the third key point, that reflection of one’s performance is an important part of the learning process and this is often in a social context as well. Learning LMS are disconnected from 1) Experience, 2) Performance & 3) Reflection. Performance Improvement SocialLearningTweet. They observe what we do. It’s MORE >>

I’ve represented the performance ecosystem in several ways in the past, and that process continues to occur.  In the process of writing up a proposal to do some social learning strategizing for an organization, I started thinking about it from the performer perspective. Now, personal learning environments (PLE) is not a completely new concept, and quite a number of folks contributed their PLEs here.  However, I wasn’t creating mine so much as a conceptual framework, yet it shares characteristics with many. So, what do you think? Am I missing a channel?  A connection?  MORE >>