Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. actually don't think that Gloria would consider external resources (which we've had for years as reference systems that go along with software) as a form of Electronic Performance Support Systems (EPSS). really gets you performance support. would say that they come closer to knowledge management than performance support. MORE >>

The same can be said about role-based performance support tools. Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises. If you are thinking about developing a strategy of enabling and improving staff capability through performance support, be sure to work hand in hand with those at the coalface. Blog E-Learning Strategy Performance Support MORE >>

This article, which talks about management support and reinforcement of training, made me realize that in design of instruction, we often forget about these critical resources that can either be our harshest critics or our greatest partners – managers. Motivating Management Support. So how do we go about ensuring that managers reinforce and support their direct reports in what they learned through the training event, whether it be eLearning or classroom? Have you had any other successful ideas for getting managers to reinforce and support the training for their teams? MORE >>

Futuristic performance support, if you will. Augmented Reality augmented reality performance support SmartphonesIntroduction to AR. Augmented reality (AR), as defined by the infallible Wikipedia, is a live, direct or indirect, view of a physical, real-world environment whose elements are augmented by computer-generated sensory input such as sound, video, graphics or GPS data.  It differs from virtual reality in that it modifies the real world instead of replacing it with a simulated one. Robocop and Terminator).  Welcome to the 21 st century!  MORE >>

Learning strategy Learning Management Systems Performance support tools Social mediaQuestion from a client: We have a new Learning Management System (LMS). How can it help us to induct new people into the organisation? We need to think about what both the organisation and the new employee wants to achieve. colleague of mine once said to me, in the first three weeks a [.]. MORE >>