2002 Custom Firewalls Productivity 
Jay Cross's Informal Learning
JANUARY 10, 2009
Most businesses have wrung most of the productivity benefits out of their processes. But it you don’t invest, you may lose competitive advantage, put relationships with customers at risk, fail to meet your business objectives, decrease morale, and extinguish the flame of innovation. Love customers. Unsettling? Do a better job.
Jay Cross
APRIL 16, 2013
Keeping the promises made to our customers. Know-what/Know “what-not” (facts, information, concepts; how to customize and filter out information, distinguish junk and glitz from real substance, ignore unwanted and unneeded information and interactions). The hunger for proprietary knowledge does not stop at the firewall.
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