Using All the Features: Beating the 80/20 Rule with Customer Training
SEPTEMBER 11, 2018
It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? I'm also willing to bet you'd be a happier customer (kind of like the Litmos customers who flock to the Litmos Dojo for online training to learn as much as possible about their LMS). . Selling your customers on every feature.