Using All the Features: Beating the 80/20 Rule with Customer Training


It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? Selling your customers on every feature.

Kineo Product Knowledge E-Learning Webinar

Learning Visions

Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. For example there have been over 60 new versions of the Blackberry since its launch in 2002, that’s one every 5 weeks. Making it engaging: Delivering ‘just the facts’ about the product isn’t enough to increase sales.

BLP Wins 2016 Horizon Awards for Knowledge Guru ‘Drive’ and Custom Mobile Learning Solution

Knowledge Guru

The prestigious competition has received over 10,000 entries from over 40 countries since its inception in 2002. They must identify the correct customer type, learn about relevant products and ask the right questions to help the customer.

Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. For example there have been over 60 new versions of the Blackberry since its launch in 2002, that’s one every 5 weeks.

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. OttoLearn allows the trainer to provide custom. Bruning, 2001; Narciss & Huth, 2004; Shute, 2006), 7 Mayer & Moreno, 2002; Phye & Bender, 1989 8 Anderson et al.,

Why Gamification is a Natural Fit for Sales Training


Originally coined in 2002 by programmer Nick Pelling , the term gamification became a buzzword a decade ago when companies began using it for marketing purposes, adding game elements to their products and websites to attract and retain customers. .

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DiscoverLink Delivers Instant-access Training with Launch of Mobile App


Customers reported the Mobile App will be an important technology to have, as it allows learners to use mobile devices for training more easily. News ProductsFOR IMMEDIATE RELEASE. DiscoverLink Delivers Instant-access Training with Launch of Mobile App.

DiscoverLink Adds Tin Can to Mobile App Beta Program


Founded in 2002, DiscoverLink has delivered e-learning solutions for more than 350 restaurant brands, including many of the industry’s leading chains, leveraging the 25+ years of e-learning experience of its founders. News ProductsFOR IMMEDIATE RELEASE.

Gamification is Increasing Learner Engagement

Your Training Edge

Though, the term gamification was first coined in 2002, it has actually been there for around 40 years, with a number of organizations already applying the features in their work, taken from video games.

What to Expect in a Channel Partner LMS

Talented Learning

Keep in mind that sales partners have the freedom to be fickle – especially if they represent products from multiple companies. Hello, 2002? In addition, it provides access to powerful tangible incentives such as gift cards, special products and cash rewards for the winners.

2019 Talented Learning Awards: Continuing Education Systems

Talented Learning

For example, customers often seek expertise in strategic marketing, curriculum and instructional design, online and mobile content development, video production and event management, as well as integration, administration and end-user support.

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The Birth of Gamification (History of Gamification Pt.2)

Growth Engineering

During the latter part of the 20th Century, people were beginning to consider games as a way to increase productivity in the workplace. With the conception of Frequent Flier rewards, the power of game mechanics to engage customers was also realised. 2002 – ‘Gamification’ is born.

Meet 50 Northwestern alumni behind some of Chicago’s top startups


In 2002, Jordan Dolin co-founded Chicago-based Emmi, a company that provides tech-based solutions to drive superior patient engagement. Digital Intent provides digital businesses with a suite of services to help scale, including product strategy, UI/UX, development, and user acquisition.

The Real Truth about ROI – the Learning Performance Model

Learning Wire

Business goals relate to a firm’s performance, and include for example profit, productivity, quality, innovation or customer satisfaction. Organizational outcomes: productivity, quality, innovation. 2002; Saks, 2006). 2002) and thereby improving its financial performance.

5 things that are happening right now in elearning


In 2002, I provided adaptive learning to my learners but it was via a Flash course built by a custom development shop, not by an actual authoring tool. For the most part they offer the same capabilities (yes, they all offer a different feature or two), but only one vendor includes SCORM as part of their product. By Craig Weiss, elearning industry analyst and E-Learning 24/7 blogger.

Gamification in ACTION


Here are some amazing insights (in the form of excerpts from some of the authoritative survey findings that we reviewed): “ Although the term ‘gamification’ was coined by Nick Pelling back in 2002, it didn’t gain popularity till 2010.” – Andrzej Marczewski. “

Psychology & Technology: 4 Ways to Engage Learners With Gamification


The term was coined in 2002 by Nick Pelling , a programmer, but most most people probably became aware of gamification around 2010, when businesses started adding gamification to things like reward systems. Customers in real life are seldom that forgiving.).

Big data, what’s with all the big buzz?

Learning Wire

All those companies have been able to adapt to the context of an ever-innovating market by reacting and predicting customer and staff behavior and creating competitive internal and external policies. Increasing Productivity. “Big Data”.

Beyond the Lab

CLO Magazine

These factors create additional challenges for practitioners in finding and using relevant research to improve their products and services. To create that value result, DAU developed a new model for how the university’s research enterprise can deliver products and services (Figure 1).

BLP Wins Four Horizon Interactive Awards for Mobile, Game-Based Solutions

Bottom-Line Performance

The prestigious competition has received over 10,000 entries from over 40 countries since its inception in 2002. They must identify the correct customer type, learn about relevant products and ask the right questions to help the customer.

and then our tools shape us

Learning with e's

Today''s book recommendation is the fifth in the series: Howard Rheingold (2002) Smart Mobs: The next social revolution. Point your hand-held computer at a restaurant, and find out what the last dozen customers said about the food.

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The History and Direction of Gamification

Your Training Edge

It wasn’t until 2002 that another element of gamification came into play and that was in the form of ‘serious games’. Since then a whole host of other companies have launched competing products revolving around a gamification-like platform and other systems. Let’s not forget that gamification also takes on other forms such as customer loyalty programs, advertising and business-related gaming. A look back in the history books….

Unleashing Superheroes – Getting the Balance Right

Growth Engineering

The figures from the UK are equally concerning, where the women in the digital workforce fell to 27% from 33% in 2002. Better consumer/customer understanding. Yet women’s interest in digital products and internet use is not reflected in their career choices.

Equality & Diversity: Still a Difficult Formula to Resolve for Many Organisations


Established in 2002 as a specialist business, Equality Matters provides consultancy and training for organisations large and small to embed equality and diversity in policies, procedures, business practices and people development.

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Four Features UR LMS Must HAVE

eLearning 24-7

A vendor created this capability back in 2002. Yep, back in 2002, I had such a system. I really haven’t seen anything like that today, unless you pay $$$$ for customization. . I use the product and really like it, because it shows what is possible/doable with apps. Everyone loves new features. They tend to add an additional level of “coolness” to any platform. If they are totally out of the box and work, guess what happens next?

Survey: 37 Percent of Employers Require Thanksgiving Shifts

CLO Magazine

Reports of Thanksgiving work shifts consistently exceeded 40 percent from the mid-1990s through the early 2000s, reaching 48 percent in 2000 and 47 percent in 2002. Hospitals, retailers and customer service centers might be fully staffed on Thanksgiving, but other work requirements appear aimed at ensuring a minimum level of security, safety or maintenance.

ASTD TechKnowledge 2013, Day 2

eLearning 24-7

The product comes in two flavors – a simple and a more robust. Comes with App store and gadget store , where you can download and install into your product – the apps are like objects created by them and others, and gadgets are widget like things – them and end users; oh the majority are free, but if as an end user created one and wanted to sell it – you could. SSO for Google and (you have to have the product).

Gamification: The Power of Gaming Features in Corporate eLearning


At the end, users could pour a beer and serve it to a customer. If not, the customer would complain about getting a skunky beer! At the end of the game, users would give the customer a beer, then watch for the customer’s reaction. What is Gamification Training?

How to Become a Learning Organization (An Interview with Michelle Ockers)

Convergence Training

You know…digital disruption, technology is moving on, our customer’s expectations are shifting. But more and more, aviation is going digital and thinking about and servicing customers more effectively using digital technology and innovation.

Niche Is the New Black: ASTD Conference Day 2

CLO Magazine

SuccessFactors added LMS provider Plateau to its growing suite of integrated talent management products. BlueVolt , an LMS provider that got its start in 2002 by providing learning services primarily to electricians, has expanded its focus to any business with an extended enterprise of distributors, providers and manufacturers. One of the good things about tradeshow season is the chance to catch up with friends and colleagues in the industry.


Dr. Will Thalheimer explores neuroscience behind q.MINDshare.


What Eric saw was a broken model—and a waste of time and productivity—and a loss of sales! And they’ve expanded beyond sales people to provide value for customer service folks, field technicians, managers, supervisors, university students, and others.

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One Step Behind

eLearning 24-7

In 2002, a company created video courses that were AICC compliant and could be bookmarked. Those products were ahead of their peers and suffered fates , because the industry as a whole, held back. . Trust me, they implement such technology and the masses – i.e. consumers, i.e. your customers will follow.

Informal Learning – the other 80%

Jay Cross

Keeping the promises made to our customers. Know-what/Know “what-not” (facts, information, concepts; how to customize and filter out information, distinguish junk and glitz from real substance, ignore unwanted and unneeded information and interactions).

The Virtual Reality

CLO Magazine

Successful online collaborative learning must structure opportunities for synchronous and asynchronous interaction among learners and actively facilitate those interactions to reinforce healthy and productive collaboration. As part of a focus on product management, MasterCard Inc.

Latest E-Learning Insight and News

eLearning 24-7

The challenge though is that there are customers who have no desire and zero interest to use or have a TM in their system. Even if it is integrated at no additional charge, there are customers who will never use it. Continued increase in the number of vendors, regardless of size or target customer size (i.e Expect to see an increase in systems adding compensation, other workforce mgt features and benefits to their products.

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