2002 Custom Firewalls Workshop 
Jay Cross's Informal Learning
JANUARY 10, 2009
But it you don’t invest, you may lose competitive advantage, put relationships with customers at risk, fail to meet your business objectives, decrease morale, and extinguish the flame of innovation. Love customers. The technology objective is to select the best flamingos to build and strengthen relationships with customers [4].
Jay Cross
APRIL 16, 2013
It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms. Formal learning - classes and workshops and online events – is the source of only 10% to 20% of what we learn at work. Keeping the promises made to our customers.
Expert insights. Personalized for you.
57 
Let's personalize your content