2003 Coaching Knowledge Worker Learning Styles 
Janet Clarey
APRIL 2, 2009
provide up-front training/coaching, maintain content, allow for emergence during growth/maintenance, involve a broad cross-section of people, consider templates for consistency, identify super-workers/techies to pilot wikis, seek feedback/evaluate. To create a place for informal learning. information/knowledge workers.
Jay Cross
APRIL 16, 2013
Most of what we learn, we learn from other people — parents, grandparents, aunts, uncles, brothers, sisters, playmates, cousins, Little Leaguers, Scouts, school chums, roommates, teammates, classmates, study groups, coaches, bosses, mentors, colleagues, gossips, co-workers, neighbors, and, eventually, our children.
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