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Performance Support

Clark Quinn

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. Or maybe this is all definitional and we are talking about the next generation of what I called ePerformance back in 2003.

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Informal Learning – the other 80%

Jay Cross

People learn to build the right network of associates and the right level of expertise through informal, sometimes even accidental, learning that flies beneath the corporate radar. The hunger for proprietary knowledge does not stop at the firewall. Because organizations are oblivious to informal learning, they fail to invest in it.