Evaluating Training – Capturing the Benefits Aspect of ROI
Obsidian Learning
MAY 10, 2016
Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. Included in the second level are: Change in attitude, skills, knowledge. Impact objectives should align with the gap or problem that exists at an organizational level instead of an individual level.
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