2012 Knowledge Worker Social Software Streaming 
Jay Cross
AUGUST 3, 2012
This appears in the August 2012 CLO magazine. Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Social software facilitates conversation. Activity streams keep people informed in near real time. Serving enterprise customers.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Informal Survey of Importance of Sources of Learning, Centre for Learning Performance Technology, 2012. Workers learn their jobs in the course of doing their jobs.
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