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The Other 90% of Learning

Jay Cross

Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Social software facilitates conversation. Chatter, Jive, Socialcast, Yammer, Podio, and other social networking systems simplify listening in and joining purposeful conversations.

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SMBs and Social Learning Technologies

Janet Clarey

Noted main difference between main stream media and social media. Social media enables everyone to publish/access info inexpensively. information/knowledge workers. Find opportunities where social learning technologies will foster learning. Distance learning—Social software’s killer ap?

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Feeds, Tweets, streams.