Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team
CLO Magazine
SEPTEMBER 9, 2019
April 2019 Profile: Discover Financial’s Jon Kaplan. People would become call center agents and then they’d become coaches and they’d come to the training organization and they’d train people. Podcast Producer: Jesse McQuarters. Episode Transcript. Note: This transcript has been edited for space and clarity.
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