How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. Thankfully, you can offer them all of the tools and resources they require by developing an effective online customer service training program.
New Medical and Food Service Cutout People
APRIL 12, 2017
The post New Medical and Food Service Cutout People appeared first on eLearning Brothers. Cutout People Library eLearning Featured Products/ServicesWe have been busy here at eLearning Brothers.
B2B eLearning Solutions Combine Affordable Services
OCTOBER 20, 2015
Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Not many B2B services offer such solutions, but some do.
How to Choose Between On-Demand and Instructor-Led Training
A critical path decision for companies offering training and education services is whether to offer on-demand training, instructor-led training, or both.
Customer Service: Well Done is Better than Well Said
SEPTEMBER 2, 2015
I previously used this company and was happy with their work, plus they have outstanding customer service so I was comfortable hiring them again. ” to customer service. I’ve even referred potential new business their way because of their excellent work and customer service.
TOPYX LMS and EdTek Services Announce Partnership
JANUARY 25, 2016
BONITA SPRINGS, FL – Interactyx, the developer of the TOPYX® learning management system (LMS) software , and EdTek Services, Inc. , EdTek Services, Inc., About EdTek Services, Inc.: FOR IMMEDIATE RELEASE.
Are You Practicing Good Employee Service?
OCTOBER 19, 2016
Tags: strategy The post Are You Practicing Good Employee Service?
Training Manager Frustrations: The Customer Service Solution
OCTOBER 18, 2016
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced.
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. Off-the-Shelf Course Success. By Megan Torrance, CEO TorranceLearning.
When To Use Services Like Lynda.com
MAY 2, 2016
At this point it’s probably safe to say that every organization knows that having an elearning program in place is beneficial to their employees and to the bottom-line.
A Modern Workplace Learning Service
JUNE 21, 2015
I have shared my Modern Workplace Learning (MWL) framework in a number of places (for example, here and here). I use it to illustrate how we need to embrace all the different ways that we learn at work.
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The post The Cost of Misinformation in Customer Service appeared first on Inkling.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their.
8 Key Customer Service Skills Every Employee Needs
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated.
Customer Service and eLearning
AUGUST 12, 2016
With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements.
Service Thinking and the Revolution?
OCTOBER 7, 2014
A colleague I greatly respect, who has a track record of high impact in important positions, has been a proponent of service science. And that’s me with service science. And that’s the perspective I’d been missing when I’d previously heard about it, but Hastings & Saperstein presented it last week at the Future of Talent event in the form of Service Thinking , which brought the concept home.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.
Learning Insights Guide 2017: Progress with Purpose
Case study We talked to an L&D consultant at a quick service. Learning Insights 2017 1 Learning Insights 2017 Progress with purpose Learning Insights 2017 2 “WE’RE LOOKING TO CLOSE THE. GAP BETWEEN LEARNING AND. PERFORMANCE – BETWEEN. KNOWING AND DOING. IT’S ABOUT.
Essay Writing Service
APRIL 11, 2017
We provide excellent essay writing service 24/7. Enjoy proficient essay writing and custom writing services provided by professional academic writers
Managed Learning Services – Time To Re-invent Your Training Function
JUNE 30, 2016
Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. MLS Managed Learning Services
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Now here's an idea.
Do we need product evangelists for each product/service?
JULY 1, 2015
But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Since technology moves so fast, it in fact anticipates trends by satisfying needs the market doesn’t even know it has yet – this is why marketing today has the role of actually preparing the market for new products and services which are evolving at an incredible pace.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.
Give Your Service Technicians An Edge With Online Training Formats
SEPTEMBER 20, 2016
Apart from features and value for money, customers demand efficient after-sales service. This is possible only if service technicians are trained well and their knowledge is reinforced continually through on-the – job training.
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario.
Four web services to make your e-learning courses unique
JANUARY 12, 2017
True, 80% of your success may come from knowledge and experience, but the services and tools you use can make a difference as well There is more to being an accomplished online course creator than simply knowing your stuff.
De-escalate Your Angry Customers with Customer Service Training
SEPTEMBER 14, 2016
This statement differentiates good and bad customer service. In this context, customer service training takes the center stage. “Positively Outrageous Service is a matter of choice. The Methodology of How to Deliver E-learning Courses to Customer Service Staff.
Customer Service Run Amok
The Peformance Improvement
AUGUST 15, 2013
I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Not everyone wants to talk to an automated phone service or talk to a customer service rep who acts like a robot.
4 Top Advantages Of Utilizing Managed Learning Services For An Organization
JULY 14, 2016
Thus, an increasing number of organizations are outsourcing their Learning and Development needs to professional organizations which offer Managed Learning Services. Here are some of the benefits of Managed Learning Services: 1. MLS Managed Learning Services
What is Self-Service Learning?
JANUARY 20, 2016
Self-service – it’s a term that most of us view as synonymous with convenient, quick and hassle-free. With the advent of elearning , can highly motivated people better their careers through self service learning? Just what exactly is this idea of ‘self-service’ learning?
The #IndieTech Approach to LMS Customer Service
JUNE 9, 2016
While most software companies spend a high percentage of resources on marketing to connect with people outside of their current client base, Wisetail has deployed the reverse by investing in high quality LMS customer service. The post The #IndieTech Approach to LMS Customer Service appeared first on Wisetail. All Client Experience (CX) LMS Best Practices Customer service CX indietech LMS
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.].
Are You Just Paying Lip Service to 70:20:10?
Living in Learning
NOVEMBER 2, 2016
Maybe it’s just me, but I’m seeing the use of 70:20:10 being used as a design framework that promotes that we pack the “70” and the “20” into the “10”. Now before anyone blows a gasket, I will admit that this practice greatly enhances the “10”, no question about it. But here’s the thing…it’s still freaking Training.