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The Top 10 Ways to Enhance Soft Skills with Employee Training

learnWorlds

However, many studies show that EQ is more important than IQ , which can help minimize conflict, especially at work. Being able to gather information and assess alternative options while looking at the pros and cons of a situation is a valuable skill. How To Create an eLearning Website with Templates & Examples.

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How to Conduct a Customer Service Assessment

ProProfs

Besides product knowledge, customer service agents must also be aware of the policies and regulations of the business. Video interview assessments provide an excellent, highly-flexible alternative to face-to-face interviews when conducting customer service evaluations for remote hiring. . How does this help? Reference Check.