Expert insights. Personalized for you.
Creating quick and effective online training from your classroom content has lots of pitfalls. Classroom and eLearning are not “one and the same.” Convert ILT to eLearning. The new business-norm is anything but normal. Our existing Instructor-Led Training (ILT) is collecting dust on the shelf and the learning centers are dark. Modify Your Learning Objectives. Are there gaps in performance that have been identified? MORE
This blog talks about reasoning e-Learning is replacing traditional higher education courses. The internet, coupled with easy access to smartphones and tablets, is providing more and more ways of learning and slowly shifting the focus away from traditional higher education courses. The education sector has slowly realized the benefits of online learning. Here are top 9 Reasons for the Growth of e-Learning in Education. Online Learning is More Flexible. MORE
As in any industry, e-learning has an array of specific jargon, acronyms, and abbreviations used by the experts. Quite often the users of e-learning products are faced with a certain term that they have difficulties understanding. Some company managers who want to organize their next corporate training also come across unfamiliar terminology when they negotiate the type of e-learning that their business needs. Basic E-Learning Terms. MORE
Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Tuesday, September 22, 2009 Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! Live session with Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! When he listens to game developers talk, feels like they’re in the learning prof. Everything IS about learning. MORE
Since they’re not going anywhere (except, perhaps, when they take the entrepreneurial path , which is just another face of business) and since the generation that follows them (which already started to join the workforce) will not settle for anything less, companies of all shapes and sizes must tune in and respond to younger employees’ needs. What Millennials expect from workplace training. Why do Millennials prefer blended learning to any other type of training? MORE
ABOUT CHARLES JENNINGS (Managing Director, Duntroon Associates): Charles Jennings is a leading thinker, practitioner and consultant in the areas of performance improvement, change management, and learning. From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. MORE
Did you know that only 36% of organizations have learning strategies aligned with the long term problem that they are trying to solve? Studies show that the companies whose training strategies are aligned with their business goals are more likely to see an increase in their top-line metrics. . To survive in the rapidly evolving world, upskilling your employees has to be a part-and-parcel of your business strategies. How to conduct a Training Needs Analysis? MORE
Ever called customer service by phone to learn they have no record of the two detailed chats you had with online agents about your issue? Users interact with a product through many different channels and modes of communication, and bridging the gaps between them is essential to your product’s success. Encountering any gaps in the product-experience loop is frustrating to the user and these points of friction jeopardize your businesses. Find your gaps. MORE
The concept of blended learning has evolved recently because learners don’t have the time to spare time to attend physical classrooms every time. All in all, time and money are the major factors, e-learning industry is taking the blended learning approach. This method includes a strategic mix of online and classroom based ILT (instructor-led training) experiences. So, how to transition from classroom to blended learning ”, you might ask? “Do MORE
Of all the things that occur in the world of business, change is constant. Whether its market disruptions, new business objectives, or employee demands, staying agile in these moments will set you up for success. Fostering a culture of continuous learning means focusing on upskilling and reskilling your workforce to guard against challenges that your company may face. Learn the Skills of Tomorrow. MORE
One was from the field of architecture and the other was by Harold Jarche on workplace and learning. This trust also promotes individual autonomy and can become a foundation for organizational learning, as knowledge is freely shared. ” Read in conjunction, the two pieces shed a lot of light not only on how today’s workplace is changing but also on its impact on how we learn. The training hours per individual seemed like a good enough matrix. MORE
Her focus has been on utilizing the disciplines of educational psychology, instructional design, and behavioral science to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. Instead we should ask: “how would I do that online?” MORE
Or to know when it’s time to update your computers. But how do you know when it’s time to update your training program? Does Your Training Program Fit How Your Workforce Likes to Learn? Legacy training programs were heavily classroom-based, with online training to supplement the skills and information covered in class. Today, many companies have a distributed workforce and advanced technology, so more training is delivered via eLearning. MORE
If you ever hiked up a mountain without the help of a trail, you know how frustrating and, sometimes, dangerous it can be. A well-marked trail helps hikers get up a mountain efficiently and safely—and well-marked learning pathways helps learners achieve professional goals efficiently too. Upon the completion of a learning pathway, the student receives a digital badge, certificate, and/or certification. Learning pathways at your competitors, LinkedIn and Coursera. MORE
With access to the world’s information, industry experts, and instant connection to professionals inside our organisations and around the world, learning can happen continuously, on-demand and in the moments that are most important to us. For these reasons, it’s important to reframe what blended learning today means. No longer does it mean supplementing formal learning events with additional materials, before and after a programme. So how do we refocus? MORE
Or do you need to hire more or different team members? Or do you need to add additional team member training before this new project is initiated? These are just some of the many scenarios where a skill gap analysis for employees makes sense. So what exactly is skill gap analysis ? After analyzing the gap between the two, team leaders can work with employees to create a plan to fill the gap in skills. Benefits of initiating skill gap analysis. MORE
One common request from clients and stakeholders is to convert an existing classroom training program to an online or blended format. In this post, I explain the analysis process for converting training to online or blended formats. The next post will provide additional details on designing these converted online or blended programs. Is it a training problem? Ask, “Do employees know how to do the task?” eLearning. MORE
Benefits of E-Learning. If you are new to e-learning or have only tried it on a small scale, expanding its use in your organisation requires careful consideration. Understanding the benefits of e-learning is important in this process. General elearning MORE
to require sexual harassment training in the workplace. Like in other states, you must know the existing laws, requirements, and preventive measures in Maine. To help you in that regard, in this blog post, we take an in-depth look at everything you need to know about conducting sexual harassment training in Maine, including how to sucessfully impart it. What is Maine Sexual Harassment Training? Watch To Know What Is Sexual Harassment Training? MORE
Part of the learning leader’s job is to develop organizational learning strategies. For one thing, organizations aren’t reviewing their learning and development strategies very often. The State of Learning and Development 2014: Coming of Age,” a study from Brandon Hall, revealed that less than 18 percent of organizations reviewed or revisited their learning and development strategies at least annually over the past five years and 28.8 MORE
So it’s vital to properly train your team with a hospitality LMS so they can meet the ever-changing demands of today’s customers. If you are unfamiliar or don’t fully understand what a hospitality LMS is, an LMS stands for learning management system. It acts as a centralized place to store all your learning materials from training manuals to courses to webinars. Let’s say for example you have a new product being launched and you need to train your sales team. MORE
Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. MORE
Employee knowledge gaps are permeating the corporate world at a pace we don’t care for, and the chasm is only widening by the day. Such a massive volume of material means that employees don’t know what to find, where, or even what to focus on. Most of the time, employees fail to locate what they are looking for, and even when they do, they have to access multiple systems to get it. Measure Training Description: Simply going the micro route isn’t enough for organizations. MORE
News from the e-learning frontier Pages Home About Community Free e-Learning Resources Contribute to the e-Learning Community 11/14/2010 Free e-Learning books Since I am a great fun of open source software ( Open Source Authoring Tools for e-Learning , Free and Open Source Web Conferencing Tools for e-Learning ) and active member of online communities I created the following list with free e-Learning books. => MORE
Getting Started With E-Learning for Manufacturers. E-learning can benefit manufacturing companies in a range of different ways. In a previous blog, we looked at the training challenges in the manufacturing sector that e-learning can help overcome. MORE
One was from the field of architecture and the other was by Harold Jarche on workplace and learning. This trust also promotes individual autonomy and can become a foundation for organizational learning, as knowledge is freely shared. Read in conjunction, the two pieces shed a lot of light not only on how today’s workplace is changing but also on its impact on how we learn. The training hours per individual seemed like a good enough matrix. MORE
In my recent experience, it seems many L&D professionals are too busy delivering training to dedicate time to their own digital development. If L&D is too busy to do digital, then the wrong problems can end up being solved. How do we plug skills gaps to ensure we have the organisational capability to thrive today and survive tomorrow? The first step in that is learning about individuals. MORE
Want to know what 2016 holds in terms of e-Learning trends ? From competency-based training to creating user-friendly learning, 2016 is the time to stay ahead of the curve. As usual, g amification , social learning, mobile learning are selling like hot cakes and would remain to be so in the times to come. Leaf through the 7 e-Learning trends given below, and incorporate it in your corporate online training strategy. MORE
Deploying the Best Learning Management System to Meet Pertinent Training Needs. Corporate LMSs help to upload, track quickly, and deliver online courses for training and development purposes. Modern corporates utilize the best learning management system to provide technology-aided and ROI-aligned solutions. KPI-driven learning, assessment engine, just-in-time learning, skills-gap analysis, and so on. MORE
The way we train our people is changing, even more so since the start of the coronavirus pandemic. Learning designers can strike the perfect balance required by leveraging technology, content, and strategy. We learn fastest when we’re dropped in the metaphorical deep end.”. MORE
This blog talks about ways to get the best of blended learning solutions. As digital transformation sweeps modern-day organizations, the need to close the gap between the employee skillsets and emerging technologies has never been more critical than it is now. Having already been a part of the organizational setup, your existing employees know the work culture and ethos. Blended learning solutions have often proven to fit into that ‘right strategy’ perfectly. MORE
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Infopro Learning has more than 25 years of experience creating learning solutions to help industry leaders solve business challenges. MORE
Organizations use onboarding training programs to bring new hires into the company smoothly. Onboarding programs typically encompass new hire training and employee orientation. And they want to be equipped with the resources to do their best work. eLearning. MORE
Have you ever tried to truly quantify the value of new team member training? Do not underestimate the true power of learning during the onboarding process. The goal should be that the new team members feel valued and confident in their role as well as a true part of your business. A well thought out digital learning program that incorporates gamification and microlearning principles can help you reach that goal and go beyond. MORE
But your simple meeting request is met with, “I am out of the office that day,” “I am traveling to a sales call” or from the meeting facilitator, “I am having a hard time finding an open conference room to train.” In-person training can be challenging to coordinate multiple schedules and to justify costs associated with it. One the other hand, online training can leave employees feeling disconnected from a group exercise or left with unanswered questions. MORE
How valuable is online training for businesses, and how can they calculate ROI? You’ve heard a lot about online learning, but how do you know it’s the best solution for your organization? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. For some organizations, outsourcing training to a community college or special seminar course may be the best option. MORE
Blended learning provides learners with the opportunity to take self-paced learning, including e-learning and microlearning. Benefits Of Blended Learning. A well-planned blended learning strategy is cost-effective, as it helps to save training costs. MORE
Closing the Skills Gap with E-Learning Solutions. The resulting skills gap is hurting both employees and employers as both sides seek necessary skills for growth. Keep reading to see how e-learning interventions can upskill seasoned employees and first-time workers to bridge the gap between job requirements and employee know-how. One culprit is the skills gap. What is the Skills Gap? MORE
The chat was full of insights and learning, as always. And the trigger for this post was the question: How will learning & development shift in a PDW? Re-imagining Work and Learning in a Networked World. The Changing Face of Work and Workplace Learning. Role of Community Management in Workplace Learning Today. They want to know the Why and not only the What or the How. Why do you get out of bed in the morning? What would they do differently? MORE
Surviving in VUCA times: Bank on Learning and Agility! The acronym, which was initially designed to describe the Volatile, Uncertain, Complex, and Ambiguous landscapes in which today’s soldiers must learn to adapt and operate, has become trendy even in corporate circles, as businesses compete in an environment characterized by constant, rapid, and unpredictable evolution. VUCA is the new business reality, and we all have to live with it. Learning Ability ? MORE
Learnnovators
JANUARY 20, 2021
Her focus has been on utilizing the disciplines of educational psychology, instructional design, and behavioral science to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. Instead we should ask: “how would I do that online?”
Capytech
OCTOBER 11, 2020
Benefits of E-Learning. If you are new to e-learning or have only tried it on a small scale, expanding its use in your organisation requires careful consideration. Understanding the benefits of e-learning is important in this process. General elearning
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Capytech
JANUARY 7, 2021
Getting Started With E-Learning for Manufacturers. E-learning can benefit manufacturing companies in a range of different ways. In a previous blog, we looked at the training challenges in the manufacturing sector that e-learning can help overcome.
Wizcabin
AUGUST 10, 2020
Blended learning provides learners with the opportunity to take self-paced learning, including e-learning and microlearning. Benefits Of Blended Learning. A well-planned blended learning strategy is cost-effective, as it helps to save training costs.
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eFront
NOVEMBER 14, 2010
News from the e-learning frontier Pages Home About Community Free e-Learning Resources Contribute to the e-Learning Community 11/14/2010 Free e-Learning books Since I am a great fun of open source software ( Open Source Authoring Tools for e-Learning , Free and Open Source Web Conferencing Tools for e-Learning ) and active member of online communities I created the following list with free e-Learning books. =>
Continu
SEPTEMBER 7, 2018
But your simple meeting request is met with, “I am out of the office that day,” “I am traveling to a sales call” or from the meeting facilitator, “I am having a hard time finding an open conference room to train.” In-person training can be challenging to coordinate multiple schedules and to justify costs associated with it. One the other hand, online training can leave employees feeling disconnected from a group exercise or left with unanswered questions.
Avilar
OCTOBER 4, 2019
Or to know when it’s time to update your computers. But how do you know when it’s time to update your training program? Does Your Training Program Fit How Your Workforce Likes to Learn? Legacy training programs were heavily classroom-based, with online training to supplement the skills and information covered in class. Today, many companies have a distributed workforce and advanced technology, so more training is delivered via eLearning.
ICDTranslation
AUGUST 16, 2018
As in any industry, e-learning has an array of specific jargon, acronyms, and abbreviations used by the experts. Quite often the users of e-learning products are faced with a certain term that they have difficulties understanding. Some company managers who want to organize their next corporate training also come across unfamiliar terminology when they negotiate the type of e-learning that their business needs. Basic E-Learning Terms.
Beyond Campus Innovations
AUGUST 25, 2017
Closing the Skills Gap with E-Learning Solutions. The resulting skills gap is hurting both employees and employers as both sides seek necessary skills for growth. Keep reading to see how e-learning interventions can upskill seasoned employees and first-time workers to bridge the gap between job requirements and employee know-how. One culprit is the skills gap. What is the Skills Gap?
Docebo
OCTOBER 21, 2019
Of all the things that occur in the world of business, change is constant. Whether its market disruptions, new business objectives, or employee demands, staying agile in these moments will set you up for success. Fostering a culture of continuous learning means focusing on upskilling and reskilling your workforce to guard against challenges that your company may face. Learn the Skills of Tomorrow.
Matrix
APRIL 12, 2018
Since they’re not going anywhere (except, perhaps, when they take the entrepreneurial path , which is just another face of business) and since the generation that follows them (which already started to join the workforce) will not settle for anything less, companies of all shapes and sizes must tune in and respond to younger employees’ needs. What Millennials expect from workplace training. Why do Millennials prefer blended learning to any other type of training?
Experiencing eLearning
OCTOBER 8, 2019
One common request from clients and stakeholders is to convert an existing classroom training program to an online or blended format. In this post, I explain the analysis process for converting training to online or blended formats. The next post will provide additional details on designing these converted online or blended programs. Is it a training problem? Ask, “Do employees know how to do the task?” eLearning.
Hurix Digital
MARCH 16, 2020
This blog talks about ways to get the best of blended learning solutions. As digital transformation sweeps modern-day organizations, the need to close the gap between the employee skillsets and emerging technologies has never been more critical than it is now. Having already been a part of the organizational setup, your existing employees know the work culture and ethos. Blended learning solutions have often proven to fit into that ‘right strategy’ perfectly.
LearnDash
JANUARY 31, 2019
How valuable is online training for businesses, and how can they calculate ROI? You’ve heard a lot about online learning, but how do you know it’s the best solution for your organization? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. For some organizations, outsourcing training to a community college or special seminar course may be the best option.
CLO Magazine
APRIL 19, 2017
Part of the learning leader’s job is to develop organizational learning strategies. For one thing, organizations aren’t reviewing their learning and development strategies very often. The State of Learning and Development 2014: Coming of Age,” a study from Brandon Hall, revealed that less than 18 percent of organizations reviewed or revisited their learning and development strategies at least annually over the past five years and 28.8
looop
FEBRUARY 2, 2018
In my recent experience, it seems many L&D professionals are too busy delivering training to dedicate time to their own digital development. If L&D is too busy to do digital, then the wrong problems can end up being solved. How do we plug skills gaps to ensure we have the organisational capability to thrive today and survive tomorrow? The first step in that is learning about individuals.
Learning Visions
SEPTEMBER 22, 2009
Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Tuesday, September 22, 2009 Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! Live session with Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! When he listens to game developers talk, feels like they’re in the learning prof. Everything IS about learning.
looop
JANUARY 31, 2018
With access to the world’s information, industry experts, and instant connection to professionals inside our organisations and around the world, learning can happen continuously, on-demand and in the moments that are most important to us. For these reasons, it’s important to reframe what blended learning today means. No longer does it mean supplementing formal learning events with additional materials, before and after a programme. So how do we refocus?
Paradiso
MAY 2, 2016
Want to know what 2016 holds in terms of e-Learning trends ? From competency-based training to creating user-friendly learning, 2016 is the time to stay ahead of the curve. As usual, g amification , social learning, mobile learning are selling like hot cakes and would remain to be so in the times to come. Leaf through the 7 e-Learning trends given below, and incorporate it in your corporate online training strategy.
Continu
OCTOBER 18, 2019
So it’s vital to properly train your team with a hospitality LMS so they can meet the ever-changing demands of today’s customers. If you are unfamiliar or don’t fully understand what a hospitality LMS is, an LMS stands for learning management system. It acts as a centralized place to store all your learning materials from training manuals to courses to webinars. Let’s say for example you have a new product being launched and you need to train your sales team.
Designing Digitally
MARCH 23, 2016
Employee knowledge gaps are permeating the corporate world at a pace we don’t care for, and the chasm is only widening by the day. Such a massive volume of material means that employees don’t know what to find, where, or even what to focus on. Most of the time, employees fail to locate what they are looking for, and even when they do, they have to access multiple systems to get it. Measure Training Description: Simply going the micro route isn’t enough for organizations.
ProProfs
SEPTEMBER 24, 2020
to require sexual harassment training in the workplace. Like in other states, you must know the existing laws, requirements, and preventive measures in Maine. To help you in that regard, in this blog post, we take an in-depth look at everything you need to know about conducting sexual harassment training in Maine, including how to sucessfully impart it. What is Maine Sexual Harassment Training? Watch To Know What Is Sexual Harassment Training?
Instilled
SEPTEMBER 30, 2020
The way we train our people is changing, even more so since the start of the coronavirus pandemic. Learning designers can strike the perfect balance required by leveraging technology, content, and strategy. We learn fastest when we’re dropped in the metaphorical deep end.”.
Infopro Learning
JANUARY 21, 2021
Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Infopro Learning has more than 25 years of experience creating learning solutions to help industry leaders solve business challenges.
WBT Systems
NOVEMBER 20, 2017
If you ever hiked up a mountain without the help of a trail, you know how frustrating and, sometimes, dangerous it can be. A well-marked trail helps hikers get up a mountain efficiently and safely—and well-marked learning pathways helps learners achieve professional goals efficiently too. Upon the completion of a learning pathway, the student receives a digital badge, certificate, and/or certification. Learning pathways at your competitors, LinkedIn and Coursera.
Learnnovators
MAY 4, 2015
One was from the field of architecture and the other was by Harold Jarche on workplace and learning. This trust also promotes individual autonomy and can become a foundation for organizational learning, as knowledge is freely shared. ” Read in conjunction, the two pieces shed a lot of light not only on how today’s workplace is changing but also on its impact on how we learn. The training hours per individual seemed like a good enough matrix.
ProProfs
JANUARY 8, 2020
Did you know that only 36% of organizations have learning strategies aligned with the long term problem that they are trying to solve? Studies show that the companies whose training strategies are aligned with their business goals are more likely to see an increase in their top-line metrics. . To survive in the rapidly evolving world, upskilling your employees has to be a part-and-parcel of your business strategies. How to conduct a Training Needs Analysis?
mLevel
JANUARY 20, 2020
Have you ever tried to truly quantify the value of new team member training? Do not underestimate the true power of learning during the onboarding process. The goal should be that the new team members feel valued and confident in their role as well as a true part of your business. A well thought out digital learning program that incorporates gamification and microlearning principles can help you reach that goal and go beyond.
Learnnovators
MAY 3, 2015
One was from the field of architecture and the other was by Harold Jarche on workplace and learning. This trust also promotes individual autonomy and can become a foundation for organizational learning, as knowledge is freely shared. Read in conjunction, the two pieces shed a lot of light not only on how today’s workplace is changing but also on its impact on how we learn. The training hours per individual seemed like a good enough matrix.
Hurix Digital
APRIL 3, 2020
This blog talks about reasoning e-Learning is replacing traditional higher education courses. The internet, coupled with easy access to smartphones and tablets, is providing more and more ways of learning and slowly shifting the focus away from traditional higher education courses. The education sector has slowly realized the benefits of online learning. Here are top 9 Reasons for the Growth of e-Learning in Education. Online Learning is More Flexible.
Paradiso
JUNE 14, 2016
The concept of blended learning has evolved recently because learners don’t have the time to spare time to attend physical classrooms every time. All in all, time and money are the major factors, e-learning industry is taking the blended learning approach. This method includes a strategic mix of online and classroom based ILT (instructor-led training) experiences. So, how to transition from classroom to blended learning ”, you might ask? “Do
Roundtable Learning
AUGUST 25, 2020
Organizations use onboarding training programs to bring new hires into the company smoothly. Onboarding programs typically encompass new hire training and employee orientation. And they want to be equipped with the resources to do their best work. eLearning.
General Assembly
JANUARY 17, 2018
Ever called customer service by phone to learn they have no record of the two detailed chats you had with online agents about your issue? Users interact with a product through many different channels and modes of communication, and bridging the gaps between them is essential to your product’s success. Encountering any gaps in the product-experience loop is frustrating to the user and these points of friction jeopardize your businesses. Find your gaps.
G-Cube
OCTOBER 3, 2019
Deploying the Best Learning Management System to Meet Pertinent Training Needs. Corporate LMSs help to upload, track quickly, and deliver online courses for training and development purposes. Modern corporates utilize the best learning management system to provide technology-aided and ROI-aligned solutions. KPI-driven learning, assessment engine, just-in-time learning, skills-gap analysis, and so on.
Cinecraft
OCTOBER 8, 2020
Creating quick and effective online training from your classroom content has lots of pitfalls. Classroom and eLearning are not “one and the same.” Convert ILT to eLearning. The new business-norm is anything but normal. Our existing Instructor-Led Training (ILT) is collecting dust on the shelf and the learning centers are dark. Modify Your Learning Objectives. Are there gaps in performance that have been identified?
Learnnovators
FEBRUARY 17, 2014
ABOUT CHARLES JENNINGS (Managing Director, Duntroon Associates): Charles Jennings is a leading thinker, practitioner and consultant in the areas of performance improvement, change management, and learning. From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce.
Learnnovators
JULY 13, 2015
The chat was full of insights and learning, as always. And the trigger for this post was the question: How will learning & development shift in a PDW? Re-imagining Work and Learning in a Networked World. The Changing Face of Work and Workplace Learning. Role of Community Management in Workplace Learning Today. They want to know the Why and not only the What or the How. Why do you get out of bed in the morning? What would they do differently?
Infopro Learning
DECEMBER 23, 2020
Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.
Disprz
NOVEMBER 23, 2018
Surviving in VUCA times: Bank on Learning and Agility! The acronym, which was initially designed to describe the Volatile, Uncertain, Complex, and Ambiguous landscapes in which today’s soldiers must learn to adapt and operate, has become trendy even in corporate circles, as businesses compete in an environment characterized by constant, rapid, and unpredictable evolution. VUCA is the new business reality, and we all have to live with it. Learning Ability ?
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